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South Africa: Travel Team Leader (Inbound Dmc) – Windhoek posted by HotelJobs

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Job Description

Luxury high end Inbound DMC is looking for a Team Leader based in Windhoek to successfully support the management of a team of Destination Specialists ; lead the team to operationalise agent requests seamlessly and continuously improve service standards as well as successfully quote and operationalize profitable tour products for existing as well as new clients. Hybrid working offered. Duties: Sales: Effectively cost products. Understand the market and margin control. Build up and maintain agent / supplier relationships. Source new products if and when required. Develop in cooperation with General Manager business and product strategy to secure additional business from agents. Work closely with the team to achieve goals. Operations: Quote and design successful, creative itineraries and proposals. Capture and confirm bookings in Tourplan. Negotiate with suppliers for better rates, cancellation policies, FOCs, value adds etc. Find new suppliers that offer a good/better service and better rates. Continuously and proactively monitor client feedback and improve operational processes. Follow up on own quotes as well as assist in monitoring the teams quote overview. Successfully run groups / series bookings. Handling the 24-hour emergency phone. Prepare guide documentation and brief guide before travel date . Work closely with tour guides whilst on tour . Utilise expertise to improve in conjunction with GM the teams operational excellence. Pass on Tourplan knowledge to the team via training / coaching sessions. Product: Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team. Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan. Financial: Reconcile supplier invoices for processing. Assist debtors clerk with invoicing / collection queries. Reconcile tour guide expense sheets on completion of tours / check guide salary invoices. Additional responsibilities: Participate in supplier training and workshops . Reduce the transaction turnaround time . Demonstrate good communication skills and customer care. Stay current on events and changes of suppliers / product. Travel on educational and familiarizations trips, including hosting agents at times Requirements: High School Diploma Relevant tertiary qualifications in Travel & Tourism Minimum of 5 years leadership / management experience in a Destination Management Company. Inbound DMC / Touring background Tourplan experience. Namibian citizenship / permanent residency or valid work permit essential.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in South Africa

In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.

When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.

Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.

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Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.

Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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