iLembe: Debt Collections Agent – (H3) Domestic campaigns posted by Procera Holdings Proprietary Limited

February 11, 2026 Jobs in iLembe

Procera Holdings Proprietary Limited

KwaZulu-Natal

Customer service / support

Job Description

About the Role

Join Procera Holdings Proprietary Limited as a Debt Collections Agent and play a vital role in ensuring timely recovery of outstanding payments for our clients. As an integral part of our local debt collection team, you will be responsible for managing arrears collections, maintaining accurate records, negotiating with debtors, and delivering exceptional customer service.

Key Responsibilities

Manage Arrears Collections: Ensure timely recovery of outstanding payments in line with company policies.
Maintain Accurate Records: Update and manage customer databases to ensure data integrity and compliance.
Negotiate Effectively: Engage with debtors to reach fair and sustainable repayment solutions.
Resolve Issues Promptly: Address queries and problems efficiently to maintain positive client relationships.

Requirements

Matric / Grade 12 / NQF 4 or higher qualification
At least 2 years work experience (Grade 11)
Strong verbal and written communication skills
Active listening and problem-solving skills
Confident and assertive in expressing ideas and decisions

Qualifications

Completed Matric / Grade 12 / NQF 4 or higher qualification
Relevant work experience in debt collections or a related field (desirable)

Salary & Benefits

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How to Apply

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About Customer service / support Jobs in KwaZulu-Natal

In KwaZulu-Natal, the customer service and support industry is typically a growing sector, driven by the increasing need for effective communication and problem-solving skills in various sectors. As a result, this field offers a range of opportunities for individuals who are passionate about delivering exceptional service to clients and customers. Generally, career progression in this field can lead to more senior roles with greater responsibility and higher earning potential.

Typically, salaries for customer service and support professionals in KwaZulu-Natal fall within the broad range of R300 000 to R600 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these figures are general estimates and actual salaries can vary significantly.

Common skills required for customer service and support roles include excellent communication and interpersonal skills, problem-solving abilities, a strong work ethic, attention to detail, adaptability, and technical proficiency in tools such as CRM software or helpdesk platforms. Often, candidates with experience in sales, marketing, or human resources also possess valuable transferable skills that can be applied to these types of roles.

Many industries commonly employ customer service and support professionals, including financial services sector, technology industry, manufacturing sector, and e-commerce companies. The demand for skilled customer-facing staff is high across various sectors, making this a versatile field with opportunities for growth.

Career development in customer service and support often involves progressing to more senior roles such as team leader or supervisor, where individuals can develop their leadership skills, mentor others, and contribute to the overall strategy of the organisation. Typically, employees in these roles have several years of experience under their belt, and may also have opportunities for career advancement into management positions or specialist roles within the company.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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