Cape Town City Centre: Regional Product Support – Coastal

February 12, 2026 Jobs in Cape Peninsula

Cape Town Region

Catering / hospitality

Job Description

The Product Support person is responsible for overseeing the fitness operations across multiple facilities within a designated region. This role involves maintaining, supporting and implementing training programs unique to Planet Fitness, managing staff, ensuring exceptional member experiences, and achieving KPIs and growth targets as set by the Head of Product. ROLES AND RESPONSIBILTIES Staff Management: Recruit, train, support & oversee the product proposition regionally Conduct regular performance evaluations and provide coaching and development opportunities. Foster a positive work environment and promote teamwork. Program Maintenance & development Implement training programs and classes tailored to the needs of members. Stay current with fitness trends on a Macro & Micro level and ensure that your region is current ensuring member engagement across the complete product proposition. Monitor and assess program effectiveness through member feedback and participation metrics. Member Engagement: Ensure high levels of member satisfaction through exceptional service and support. Address member concerns and feedback promptly to enhance retention. Promote a culture of health and wellness within the community. KPI Management: Develop and manage KPIs for fitness operations within the region. Monitor KPI performance, including revenue generation and expense control. Facility Oversight: Ensure fitness facilities are maintained to the highest standards of cleanliness and safety. Collaborate with facility managers to address maintenance and equipment needs. Ensure compliance with all health and safety regulations. Minimum Requirements: Relevant tertiary qualification in Sports Science, Exercise Science, Human Movement, Fitness Management, Business Management , or a related field. Minimum 5 years experience in the fitness or wellness industry, with at least 3 years in a leadership or regional management role . Proven experience in staff recruitment, training, performance management, and coaching . Strong understanding of fitness programming, group exercise, and product proposition management . Demonstrated ability to develop, implement, and monitor KPIs , including revenue growth and cost control. Experience in member engagement strategies , retention initiatives, and customer service excellence. Solid knowledge of health, safety, and compliance regulations within fitness facilities. Strong analytical skills with the ability to interpret participation data, feedback, and performance metrics. Excellent communication, interpersonal, and leadership skills . Valid drivers license and willingness to travel regionally as required.

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About Catering / hospitality Jobs in Cape Town Region

The hospitality industry in the Cape Town region is a thriving sector, driven by tourism and international trade. Typically, this field offers diverse job opportunities for those with a passion for providing excellent customer service and experience the beauty of South Africa’s vibrant culture. Generally, career paths in catering and hospitality are well-established, with a range of roles available to suit various skill sets and interests.

In terms of salary expectations, it is common for entry-level positions in this field to fall within the range of R200 000 to R350 000 per annum, depending on the specific role, experience, and industry sector. However, salaries can vary significantly depending on factors such as the size of the company, level of responsibility, and location. Typically, more senior roles or those in larger organizations may command higher salaries, often falling within the range of R500 000 to R800 000 per annum.

Common skills required for a successful career in catering and hospitality include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include basic knowledge of food preparation, wine service, or other relevant trade skills, as well as an understanding of customer service standards. Additionally, proficiency in languages such as English, Afrikaans, or isiZulu can be beneficial for working with diverse clientele.

The hospitality industry sector in the Cape Town region is diverse and encompasses various sectors, including fine dining restaurants, hotels, conference centers, and tour operators. Financial services sector companies often employ caterers and hospitality professionals to provide event catering services, while technology industry organizations may require staff with expertise in events management or conference coordination. The manufacturing sector also employs catering and hospitality staff, particularly in the production of food and beverages.

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Career development opportunities abound in this field. Typically, career progression involves working one’s way up through the ranks, starting as a junior staff member and taking on increasingly senior roles such as team leader or department manager. Many organizations offer training programs and mentorship schemes to support employee development and advancement. With experience and additional qualifications, hospitality professionals can move into management roles, become entrepreneurs, or pursue careers in related fields such as sales, marketing, or event planning.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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