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Knysna: Assistant Store Manager – Knysna

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Job Description

We are looking for a dynamic, results-driven Assistant Store Manager to lead our team and oversee all aspects of store operations. The ideal candidate will be passionate about retail, committed to customer satisfaction, and ready to drive performance and profitability. Key Responsibilities Operational Management Drive and achieve store sales objectives. Maximise income streams through add-ons, gross profit, and other opportunities. Monitor and improve store performance through effective planning and execution. Ensure consistent implementation of merchandising standards and marketing initiatives to attract and retain customers. Inventory Management Maintain optimal stock levels to support sales targets. Ensure accurate receiving, storage, and control of inventory. Monitor shrinkage and implement corrective action where required. Customer Service Deliver a superior in-store experience and exceed customer expectations. Review mystery shopper reports and implement improvement plans where necessary. Ensure timely resolution of customer complaints. Foster a culture of service excellence among staff. People Management Train, mentor, and develop employees to ensure correct competencies. Implement succession planning and support career growth. Drive consistent performance management and maintain positive employee relations. Administration & Compliance Ensure compliance with all company policies, procedures, and systems. Oversee daily cash-ups, safe checks, alarm checks, and accurate record keeping. Requirements Proven experience in a retail management role. Strong leadership, communication, and problem-solving skills. Ability to work retail hours, including weekends and public holidays. Willingness and ability to relocate if required. A results-driven mindset with a focus on customer satisfaction and team development.

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How to Apply

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About Retail / wholesale Jobs in Eden

In the retail and wholesale sector in Eden, South Africa, the general job market trends indicate a growing demand for skilled professionals to support the sales and operations functions. Typically, retailers and wholesalers seek individuals with excellent customer service skills, product knowledge, and organisational abilities.

Generally, salaries in this field vary widely depending on factors such as experience, company size, and industry sector. For example, an entry-level position in retail or wholesale may start around R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R120 000 per annum. However, it’s essential to note that these are broad ranges, and actual salaries can vary significantly depending on individual circumstances.

Common skills required for retail and wholesale roles include excellent communication and interpersonal skills, the ability to work effectively in a team environment, basic mathematical skills, and attention to detail. Additionally, knowledge of inventory management systems, point-of-sale software, and customer relationship management tools is often preferred or required. Proficiency in Afrikaans, English, and/or isiXhosa can also be an asset for roles serving diverse communities.

The retail and wholesale sector encompasses various industries, including financial services, technology industry, manufacturing sector, and more. These sectors often employ individuals to manage day-to-day operations, process transactions, and provide exceptional customer service. As a result, career development opportunities abound in this field, with many positions offering potential for advancement or transition into related roles.

For those seeking to build their careers in retail or wholesale, common progression paths include working as a sales assistant, team leader, or store manager. With experience, individuals can move into more senior roles, such as operations manager or logistics coordinator. Opportunities for specialisation may also arise in areas like supply chain management, product development, or customer service management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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