Job Description
About the Role
Telebest is seeking an experienced IT Asset Coordinator to join their team in Johannesburg. As an IT Asset Coordinator, you will be responsible for managing and maintaining the company’s IT assets, including cell phones and other telecommunications equipment. You will work closely with various teams to ensure seamless day-to-day operations and provide excellent customer service.
Key Responsibilities
- Develop and deliver quality working programs to meet customer and user specifications.
- Manage and continuously monitor the usage of cell phones and analyse trends or discrepancies.
- Responsible for cell phone device provisioning, troubleshooting, and lifecycle management.
- Decommission unused devices and contracts as per company policy and remove them on the asset register.
- Adhere to Call Logging Processes and Procedures.
- Develop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software.
- Manage cell phone and Physical IT asset duties according to company policies and procedures.
- Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls.
- Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data.
- Report the utilization of data and minutes and propose suitable packages for users.
- Follow up on Vendor queries such as invoice disputes, incorrect billing and credits.
Requirements
- 4 years experience in an IT Service Desk or Call Centre role, preferably in the telecommunications space, of which 2 years experience must be within an ITIL aligned asset managed environment.
- Matric
- Business intelligence certificate
- Relevant IT Diploma or Degree would be advantageous
- ITIL certificate would be advantageous
- Proficient computer skills, including Microsoft Office
- Basic finance knowledge
- Analytics and business intelligence background – critical
Qualifications
No formal education/certifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Banking Jobs in Gauteng
The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.
When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.
The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.
Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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