Job Description
About the Role
Our client, a well-known and popular De Luxe Hotel and conference venue in Mpumalanga, is recruiting for a Front Office / Reception Manager to take control of the Management and Operations of the Reception / Front Office Department.
Key Responsibilities
• Provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures.
• Ensure strict control over all procedures involving cash, billing, room allocation and record keeping.
• Manage & control daily revenues and report any deviations, irregularities to revenue and VAT accruals to the Finance Manager and rectify accordingly.
• Represent the department in management meetings.
• Assist with the formulation of the departmental standards and the running of the Front Of House Operations.
• Oversee and maintain departmental handover procedures.
• Scheduling team members to ensure the correct level of coverage.
Requirements
- Matric – grade 12 equivalent
- Recognised 3 year tertiary qualification in the Hospitality industry (advantageous)
- At least 2 years experience as an Assistant Front Office Manager in a similar 4 or 5 Star Hotel
- Exceptionally fluent in English
- High Level of computer literacy with emphasis on Opera (PMS System) & Microsoft Office
- Well developed leadership, training and communication skills
- Good business acumen with competent financial understanding
- Well developed negotiation skills
- Well developed Administration and analytical skills & attention to detail
- Ability to create a strong team climate
- Ability to work shifts and occasional overtime
- Conversational ability in a third official South African language and/or a European language (advantageous)
Salary & Benefits
Competitive Salary Negotiable based on experience. Live Out position
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Tourism/Hospitality Jobs in Mpumalanga
In the tourism and hospitality industry in Mpumalanga, South Africa, job seekers can expect a dynamic and diverse work environment, with opportunities to explore various aspects of the sector. Typically, this industry experiences a steady flow of visitors from within the country and internationally, driven by the region’s natural beauty, outdoor recreation, and cultural heritage.
Generally, salaries in the tourism and hospitality industry in Mpumalanga tend to fall within broad ranges, depending on factors such as experience, company size, and sector. While it is difficult to provide exact figures, common salary expectations for entry-level positions typically range from R15 000 to R25 000 per annum, with experienced professionals earning between R30 000 and R60 000 or more, depending on their specific role and industry sector.
Common skills required for roles in the tourism and hospitality industry in Mpumalanga include excellent communication and interpersonal skills, a warm and welcoming attitude, attention to detail, and the ability to work well under pressure. Other essential skills typically include knowledge of customer service standards, cash handling and point-of-sale systems, food and beverage preparation, and basic first aid and emergency procedures. Technical skills such as hotel management software, inventory control, and online booking platforms are also highly valued.
The tourism and hospitality industry in Mpumalanga commonly employs professionals across various sectors, including outdoor adventure tourism, agritourism, event management, and traditional cultural tourism. Other industries that often require skilled workers in this field include hotels and resorts, game lodges, and rural tourism operators.
Career development opportunities abound in the tourism and hospitality sector, with many companies investing heavily in staff training and development. Typical career progression paths may involve starting as a front-of-house staff member, working up to management roles, or specializing in areas such as marketing, events management, or human resources. With experience and qualifications, professionals can move into senior leadership positions or even start their own businesses within the industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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