Job Description
About the Role
Siri Technologies is seeking a highly skilled Production Support Engineer to join our team in Johannesburg. As a key member of our production management team, you will be responsible for providing technical expertise and operational support to ensure the highest degrees of production stability for our applications. You will work closely with application development teams, collaborate with other members of the production management team, and engage with project teams through the SDLC of new applications.
Key Responsibilities
- Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
- Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
- Collaboration with other members of the Production Management team
- Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and ‘touches to production’
- Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business to improve reliability, stability and capacity management
- Production systems monitoring, start of day (SOD) and end of day(EOD) checks
- Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
- Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
- Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases
Requirements
- 5+ years’ experience in Production Support in Financial services industry
- Very strong Analytical and problem-solving skills
- Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
- Experience with PostgreSQL and MS SQL databases
- FIX protocol knowledge
- Strong Shell / Python scripting skills
- Ability to prioritise workload, react quickly and escalate to meet business expectations
- Strong working knowledge of real time monitoring systems
- Financial Product knowledge would be advantageous
- Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
Qualifications
- Formal education/certifications not specified.
Salary & Benefits
Salary information not available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Banking Jobs in Gauteng
The banking industry in Gauteng, South Africa is a dynamic and growing sector, with a strong demand for skilled professionals. Typically, job seekers in this field can expect to find opportunities across various sectors, including financial services, technology, and manufacturing. Generally, the industry outlook remains positive, with a common expectation of steady growth and expansion.
When it comes to salary expectations, banking positions in Gauteng typically fall within broad ranges, often influenced by factors such as experience, company size, and industry sector. For instance, entry-level positions may start around R400 000 per annum, while senior roles can exceed R800 000. However, please note that these figures are approximate and can vary significantly depending on individual circumstances.
Common skills required for banking roles in Gauteng include proficiency in financial software, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and a solid understanding of regulatory requirements. Other essential skills often include technical expertise in areas such as accounting, risk management, or compliance. Additionally, many employers place a high value on emotional intelligence, creativity, and adaptability.
The banking industry is commonly found in sectors such as financial services, technology, manufacturing, and corporate finance. Financial services companies, for example, are often major players in the industry, while technology firms may require banking professionals with technical expertise. Manufacturing sector banks also exist, catering to the needs of specific industries.
Career development opportunities abound in the banking industry, with many positions offering clear career progression paths. Typically, entry-level roles can lead to senior management positions or specialized fields such as risk management or compliance. Opportunities for professional development, training, and mentorship are often available within organizations, allowing professionals to build expertise and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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