Job Description
About the Role
The AV Field Service Technician is responsible for attending to all calls logged by clients, providing remote/telephonic support, and conducting site visits to resolve any issues that arise as part of the client’s Service Level Agreement.
Key Responsibilities
• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client’s Service Level Agreement Mean-Time-To-Respond time
• Resolving an issue within a client’s Service Level Agreement Mean-Time-To-Repair time
• Understanding each client’s Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance, including compiling full maintenance reports after work is completed
• Advanced fault-finding
• Comprehensive knowledge of wiring, cable termination, and best practice standards
• Video Conferencing and Audio Visual Equipment Configuration
• Preparing properly before attending to a site
• Liaising with suppliers and senior staff to resolve issues
• Doing installations when no Field Service work is required
• Being available to work overtime when required
• Being available to travel for work when required
• Being on stand-by when required
• Completing training when not attending to a client
Requirements
Senior Certificate Essential
A minimum of 2-4 year’s audio visual experience
Strong knowledge of Audio Visual systems
AMX, Crestron and Clear One qualifications are a strong advantage
Must have valid Driver’s license
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary: R8 000 – R10 000
Benefits: 3G and cellphone allowance, travelled reimbursed
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Kwazulu-Natal
The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.
Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.
Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.
The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.
Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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