Job Description
About the Role
The DMS Solutions Expert – Finance role is based in Kuwait, with relocation costs covered by the employer. The successful candidate will provide functional expertise, second-line support, user training, and solution enhancements for the Finance modules of the Keyloop Autoline system.
Key Responsibilities
- Provide 2nd level support for the Keyloop Autoline Drive IA / Rev8 Hosted DMS, with a focus on Finance modules.
- Investigate, analyze, and resolve user-reported issues, escalating to Keyloop Development where required.
- Collaborate with 1st level application support and other IT functions to ensure a seamless user experience.
- Use analytical skills to identify root causes, recommend solutions, and prevent recurring issues.
- Deliver user training and support documentation for Finance DMS modules.
- Mentor and upskill 1st level support teams to enhance internal capability.
- Proactively acquire and disseminate knowledge of Keyloop systems, processes, and updates.
- Log, track, and manage incidents and service requests using the appropriate call logging tools.
- Maintain clear, up-to-date records of actions taken and resolutions provided.
- Ensure calls are resolved efficiently and in line with established SLAs.
- Provide regular status updates to users and escalate complaints appropriately.
- Contribute to system implementation, upgrades, and configuration tasks.
- Identify opportunities to improve DMS usage, processes, and support procedures.
- Participate in cross-functional projects or initiatives as assigned by the DMS Solution Manager.
- Engage with internal business units to understand requirements and offer DMS-driven solutions.
- Work with IT verticals and external vendors to resolve issues and implement enhancements.
- Maintain a customer-centric approach while handling escalations and complex cases.
Requirements
- Bachelor’s Degree in Information Technology, Finance, Business Systems, or related field.
- Minimum 3-5 years experience supporting or implementing Dealer Management Systems (Keyloop/Autoline highly preferred).
- Strong understanding of automotive finance processes and system flows.
- Proven experience in user support, system configuration, and application training.
- Previous experience working in a multi-brand automotive environment is advantageous.
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Western Cape
In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.
When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.
Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.
Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.
For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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