Job Description
About the Role
Goodwood Help Desk Technician is a permanent, full-time position that requires technical expertise and excellent customer service skills. The ideal candidate will be responsible for providing support to users with new and established systems, as well as maintaining the IT hardware infrastructure at various branches.
Key Responsibilities
- Support of users with new and established systems (Vision, Back-up, Workstations, basic network, Printing and Microsoft applications)
- Maintenance of IT hardware infrastructure at Cape town Distribution Centre and Cape Branch Offices
- Technical knowledge of Hardware and Software Deployment and Trouble Shooting
- Excellent Troubleshooting skills with rapid resolution
- IT Hardware and Software Support
- Assistance to Operational Team with WMS, Office 365, antivirus and windows support at Head Office
- Maintenance of Asset Register and user configuration on windows, Office365, POS, Uniclox
- Implementation and follow-through of IT infrastructure and applications at Head Office
Requirements
- Must be a South African Citizen with a clean criminal background and ITC (no bad debt)
- More than 2 years’ experience with configuring and setting up IT systems
- Matric with Mathematics
- L1 LAN Network (Basic)
- L1 Wireless Network (Basic)
- L1 WAN Network (Basic)
- L1 Phones & Printers (Basic)
- L1 Remote support (Basic)
- L1 Office 365 (Basic)
- L1 Active Directory (Basic)
- L1 Microsoft infrastructure skills (Basic)
- Good understanding of Microsoft Environment
- Client interaction experience
- Desktop Support
- Basic Endpoint Security
Qualifications
None mentioned.
Salary & Benefits
R20 000 – R25 000 CTC per month, Provident Fund and December Bonus.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in South Africa
In South Africa, the IT and computer industry is a significant contributor to the country’s economy, with a diverse range of job opportunities available across various sectors. Typically, these roles involve working with technology to drive business growth, improve efficiency, and enhance customer experience. Generally, careers in this field require a strong understanding of technical concepts and a willingness to adapt to changing technologies.
When it comes to salary expectations, it’s common for IT and computer professionals in South Africa to earn broad ranges that can vary significantly depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salaries between R400 000 and R600 000 per annum, while more senior roles can command higher figures, often ranging from R800 000 to R2 million or more, depending on the specific requirements of the job.
Common skills for IT and computer professionals in South Africa typically include proficiency in programming languages such as Java, Python, or C++, as well as experience with operating systems like Windows, Linux, or macOS. Data analysis and visualisation tools like Tableau, Power BI, or D3.js are also often required, particularly in roles involving data science or business intelligence. Additionally, IT professionals should be familiar with cloud computing platforms like AWS, Azure, or Google Cloud, as well as cybersecurity principles to protect against threats. Other essential skills may include project management, collaboration tools like Slack or Trello, and a solid understanding of database management systems.
Industries that commonly employ IT and computer professionals in South Africa include the financial services sector, technology industry, manufacturing sector, and public sector organisations. These sectors often require specialists to design, implement, and maintain complex technological systems, ensuring they operate efficiently and securely.
Career development opportunities for IT and computer professionals in South Africa are diverse and varied. Typically, entry-level roles provide a solid foundation for progression into mid-tier positions, where professionals can take on more senior responsibilities and develop their technical expertise. With experience, it’s common to move into leadership roles or transition into related fields like data science, artificial intelligence, or cybersecurity. Many companies also offer opportunities for training, certification, and continuing education to support the ongoing development of their employees’ skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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