Western Cape: Account Technical Support Agent posted by ATM.SA

February 19, 2026 Jobs in South Africa

ATM.SA

South Africa

Customer service / support

Job Description

About the Role

We are seeking an experienced Account Technical Support Agent to join our team at ATM.SA. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and resolving queries effectively. You will work closely with customers to provide telephonic assistance, resolve complex accounting queries, and ensure accurate account details.

Key Responsibilities

Deliver excellent customer service and resolve queries effectively using outstanding listening and soft skills.
Provide telephonic assistance with a focus on accuracy and customer satisfaction.
Respond to a range of inbound customer queries, offering appropriate and timely solutions.
Advise customers on business accounting practices, including HMRC regulations and compliance.
Resolve complex accounting queries related to VAT and other legislative requirements.
Reconcile and correct account details such as customer, supplier, and bank transactions.
Ensure all postings and account balances are accurate.
Accurately log service calls and update business contact and account information.
Provide product information via Information for Use (IFU) documents according to customer specifications.
Liaise with internal and external parties to resolve customer queries efficiently.
Escalate unresolved queries or complaints to the appropriate channels for resolution.

Requirements

1-2 years technical support experience within accounting role or similar.
Excellent communication, listening, and problem-solving skills.
Strong telephone etiquette and ability to handle high-pressure situations.
Basic knowledge of accounting practices and compliance is an advantage.
High attention to detail with a focus on accuracy in data management.
Ability to work collaboratively with internal and external stakeholders.
Proficiency in using customer support systems and accounting software is a plus.

Qualifications

No specific qualifications are mentioned in the original job description.

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in South Africa

In South Africa, the customer service and support industry is a significant sector, with many companies seeking to provide excellent service to their customers. Typically, this involves a range of roles that cater to diverse industries, from technology and finance to healthcare and retail.

Generally, salaries for customer service and support positions in South Africa vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad ranges can be discussed. Typically, entry-level positions may start around R15 000 – R25 000 per annum, while more senior roles can range from R50 000 – R80 000 per annum or more. However, salaries can fluctuate based on individual performance and the specific requirements of each role.

Common skills for customer service and support roles in South Africa include excellent communication skills, both written and verbal; problem-solving abilities; a strong attention to detail; and a positive, patient demeanor. Additionally, many companies value candidates with experience in resolving conflicts or managing multiple tasks simultaneously. Technical skills such as proficiency in CRM software or helpdesk platforms can also be beneficial.

The financial services sector, technology industry, and manufacturing sector are among the most common industries that employ customer service and support roles. These sectors often require specific knowledge of products or services, but generally, a strong understanding of customer needs and expectations is paramount.

Career development opportunities for those in customer service and support roles can be diverse. Many companies offer training programs to enhance skills and promote career advancement. Senior roles may involve supervisory responsibilities, while some positions may lead to specialized roles such as account management or product expertise. Furthermore, with the rise of e-commerce and digital services, there is a growing demand for skilled customer service professionals who can effectively manage online interactions.

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For job seekers looking to break into the field, focusing on developing strong communication skills and gaining relevant experience through internships or volunteer work can be beneficial. As the industry continues to evolve, staying adaptable and open to new technologies and approaches will be essential.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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