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Durban: Engineering Customer Relationship Manager

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Job Description

About the Role

We are seeking an experienced Engineering Customer Relationship Manager to join our team in Durban. As a key member of our sales team, you will be responsible for driving customer relationships, managing accounts, and analyzing customer usage patterns to inform production forecasts. If you have a strong background in fastener sales and excellent communication skills, we encourage you to apply.

Key Responsibilities

  • Drive weekly customer invoicing against budgets
  • Provide customer liaison on all queries, disputes, and quality matters
  • Analyze customer usage patterns and industry trends to advise customers on production consumption forecasts
  • Seek new customer opportunities
  • Analyze current inventory holding and safety stock levels to determine future buying needs
  • Set up new customer meetings for the sales executive
  • Communicate regularly with customers to successfully service and manage all aspects of their accounts

Requirements

  • Matric (Grade 12) with mathematics
  • Automotive Part Manufacturing Experience
  • Understanding of fasteners and metallurgy
  • Strong experience in fastener sales function management of key accounts
  • Qualification in engineering and sales (highly preferential)
  • Knowledge on customer forecasting and forecasting tools like Turbocash or Pastel and/or SAP
  • Advanced MS Excel (pivot tables and V-lookup) and Pastel Evolution skills
  • Good communication skills both written and verbal
  • Understanding of exchange rates, freight costs, etc.
  • Strong understanding of PPAP

Qualifications

  • Formal education/certifications in engineering and sales (if applicable)
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Salary & Benefits

  • Salary details not available

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Sales Jobs in eThekwini

In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.

Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.

Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.

Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.

For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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