Cape Town Region: Service Advisor posted by RPO Recruitment

March 1, 2026 Jobs in Cape Peninsula

RPO Recruitment

Western Cape

Customer service / support

Job Description

A dynamic automotive company is looking for an experienced Service Advisor with strong customer service skills and workshop coordination experience. The ideal candidate will manage customer interactions, workshop scheduling, and administrative duties while ensuring smooth communication between clients and technicians. Responsibilities: Greet customers, understand their vehicle concerns, and provide clear explanations of required work and associated costs. Book vehicles for diagnostics, services, and repairs; monitor job progress and provide regular updates to customers. Handle customer queries, complaints, approvals for additional work, and follow-ups professionally. Open, manage, and accurately maintain job cards; capture customer and vehicle details, attach reports, and close job cards with invoicing. Coordinate parts and suppliers: request quotes, place orders, follow up on deliveries, and manage returns as needed. Schedule jobs with the workshop team, monitor turnaround times, and ensure urgent or priority jobs are handled efficiently. Prepare invoices, confirm payments, and liaise with accounts to ensure vehicles are released only after payment. Follow up on outstanding quotes and keep customers informed via WhatsApp, calls, and emails. Requirements: Strong verbal and written communication skills. Proven customer service experience and administrative accuracy. Ability to multitask, stay organised, and pay attention to detail. Proficient with WhatsApp, email, and general computer systems. Experience in automotive workshops, understanding of vehicle repairs, familiarity with job cards and invoicing, and experience handling customer complaints. Reliable, punctual, professional, calm under pressure, proactive, honest, and takes ownership of tasks. Benefits Salary: negotiable. Contact RPO Recruitment for your next career opportunity. Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Jarad Pentz at RPO Recruitment or on LinkedIn. You can also visit the RPO Recruitment website: rporecruitment.us or email us your CV: . We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

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About Customer service / support Jobs in Western Cape

The Western Cape is home to a diverse range of industries, which often require the expertise of customer service and support professionals. Typically, these roles are found across various sectors, including technology, finance, and manufacturing, where excellent communication skills and problem-solving abilities are highly valued. Generally, companies in these industries seek individuals who can provide high-quality customer experience, handle complaints effectively, and work collaboratively as part of a team.

In terms of salary, it is common for customer service and support roles to fall within the range of R400 000 to R700 000 per annum, although this can vary widely depending on factors such as the individual’s level of experience, the size of the company, and the industry sector. For example, those with more extensive experience or working in larger companies may earn higher salaries, while those in smaller organisations or entry-level positions may start at lower ends of the scale. It is essential to note that these are broad estimates, and actual salaries can differ significantly.

Common skills for customer service and support roles include excellent communication and interpersonal skills, a strong ability to work under pressure, and a positive attitude when dealing with difficult customers. Additionally, technical skills such as proficiency in CRM software or helpdesk tools are often required, as well as a basic understanding of computer systems and the internet. Other valuable skills include problem-solving abilities, attention to detail, and a willingness to learn and adapt.

In terms of industry sectors, customer service and support roles can be found in various industries, including financial services sector, technology industry, manufacturing sector, and more. Each sector has its unique set of challenges and opportunities, and those interested in pursuing a career in this field would do well to research the specific requirements and demands of each.

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For those looking to develop their careers in customer service and support, there are often numerous development opportunities available. Many companies invest heavily in training and upskilling programs for their employees, which can help individuals build new skills, advance in their roles, or transition into related fields. With dedication and hard work, it is possible to progress through the ranks and take on more senior responsibilities, such as leading customer service teams or moving into management positions.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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