George: Field Technician

Job functions –Primary Responsibilities (May include but not limited to the below) Position Overview: A Printer and Copier Technician, also known as a Service Technician or Field Technician, is responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment/furniture. They ensure that these devices are functioning properly, provide technical support to end-users, and ensure optimal performance and customer satisfaction. Key Responsibilities: • Installation and Setup: o Install and configure printers, copiers, and other office equipment at customer sites. o Set up network connectivity, drivers, and software to enable proper functionality. o Conduct tests and ensure devices are functioning correctly. o Assembling and setup of office furniture in the workshop and at customers. • Maintenance and Repair: o Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements. o Diagnose and troubleshoot hardware and software issues to identify the root cause of problems. o Repair or replace faulty components, such as print heads, rollers, circuit boards, or sensors. o Upgrade firmware and software to enhance device performance and security. o Maintain accurate records of maintenance activities, repairs, and parts inventory. • Customer Support: o Respond to service calls and provide technical support to customers in person or via phone, email, or remote assistance tools. o Analyse and resolve customer-reported issues, ensuring minimal downtime and disruption to their operations. o Educate customers on device operation, maintenance best practices, and troubleshooting techniques. • Quality Assurance: o Test repaired or serviced devices to verify proper functionality before returning them to customers. o Perform quality checks to ensure print and copy output meets established standards. o Stay updated on industry trends, new technologies, and advancements in printer and copier systems. • Inventory and Documentation: o Maintain an inventory of spare parts, tools, and supplies needed for repairs and maintenance. o Order replacement parts and supplies as necessary, ensuring timely availability. o Keep detailed records of service requests, repairs performed, and customer interactions.