Job Description
About the Role
As a Property Reservations Executive at Wild Dreams Hospitality, you will be responsible for handling reservation enquiries and bookings for repeat guests in a timely and professional manner, with the goal of achieving or exceeding reservations targets by maximising all sales opportunities.
Key Responsibilities
- Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines
- Providing accurate and relevant information about room options, availability, packages and specials
- Checking availability of accommodation on the guests’ desired travel dates
- Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up
- Following up on provisional reservations
- Issuing invoices, processing payments and sending confirmation details to guests
- Booking Federal Air flights and road transfers for guests as required
- Sorting out any issues that may arise with reservations
- Providing support to guests who may need to amend or cancel a reservation
- Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings
- Ensuring all guest requests such as booking excursions, treatments etc. are actioned and accurately detailed
- Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests
- Updating and maintaining client database
- Creating and updating guest profiles for identified VIP & repeat clients
- Maintaining an excellent rapport with guests and greeting guests on arrival at the property
- Host site visits for the trade and special function stays
Requirements
- Excellent communication skills, both written and verbal
- Excellent command of the English language
- Minimum 3 years’ experience in similar appointment
- Specific reservations experience in the safari lodge industry
- Excellent interpersonal skills
- Excellent computer skills and sound knowledge of reservations systems
- Excellent financial awareness
Qualifications
None mentioned.
Salary & Benefits
- Permanent employment
- Basic monthly salary (to be discussed in the interview)
- Live-in basic furnished accommodation (possible sharing)
- R2514.00 food allowance
- Uniform allowance (upon re-opening of the lodge in 2027)
- Medical Aid – company contribution 50% (after 3-month successful probation period)
- Pension Fund – company contribution 50% (after 3-month successful probation period)
- Share of gratuities left by guests (upon re-opening of the lodge)
- 1% company revenue gratuity (upon re-opening of the lodge)
- 20 bed nights for family and friends annually at R750 ppp night
- Leave cycle: 4 weeks on and 2 weeks off
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Mpumalanga
Mpumalanga, a province in South Africa known for its natural beauty and rich culture, is home to a thriving tourism and hospitality industry. Typically, job seekers with experience in this field are attracted to the region’s stunning landscapes, outdoor recreational activities, and warm climate. Generally, careers in tourism and hospitality management in Mpumalanga offer a range of opportunities for those passionate about delivering exceptional customer experiences.
Salaries in the tourism and hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. While broad ranges are difficult to provide, it’s common for entry-level positions to fall within the R20 000 – R40 000 per annum bracket, while more senior roles may command salaries above R80 000 per annum. However, please note that actual salaries can differ significantly depending on individual circumstances. For example, careers in high-end resorts or luxury hotels often come with higher salary packages, while smaller boutique establishments may offer more competitive remuneration.
Common skills required for tourism and hospitality management roles in Mpumalanga include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong understanding of customer service principles. Other essential skills include financial management, marketing, and team leadership abilities. In addition, knowledge of local regulations, cultural sensitivities, and environmental management practices are often valuable assets in this field.
Industry sectors that commonly employ tourism and hospitality managers in Mpumalanga include the financial services sector, technology industry, manufacturing sector, and agriculture. These roles can provide a unique blend of business acumen, customer focus, and operational expertise, making them attractive to job seekers with diverse backgrounds.
For those interested in pursuing careers in tourism and hospitality management in Mpumalanga, career development opportunities abound. Typically, entry-level positions offer a clear path for progression, with senior roles available within 5-10 years of experience. Many organisations also provide training and development programs to enhance skills and knowledge, ensuring that staff are equipped to meet the changing needs of their industries.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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