Job Description
About the Role
As an ECommerce Order Fulfillment Supervisor, you will oversee the daily execution of online order processing, picking, packing, and dispatch across Brights digital sales channels, ensuring a seamless and reliable online shopping experience for our customers.
Key Responsibilities
- Order Fulfillment Operations: Supervise daily e-commerce order fulfillment operations including order processing, picking, packing and dispatch.
- Ensure all orders from the Brights online store and marketplaces are fulfilled accurately and within defined service level timelines.
- Monitor order queues and prioritize urgent or same-day dispatch orders.
- Ensure correct packaging, labelling, and documentation for all outgoing orders.
- Platform & Systems Management: Monitor and manage incoming orders through the Brights e-commerce platform built on Magento.
- Oversee order processing and fulfillment for marketplace orders, including those received via Amazon.
- Ensure accurate order status updates and tracking information are captured in the system.
- Work closely with IT and the E-Commerce team to escalate and resolve platform or integration issues.
- Team Supervision: Supervise and coordinate the daily activities of the e-commerce fulfillment team.
- Allocate picking and packing tasks to team members based on order volume and operational priorities.
- Monitor productivity, accuracy, and adherence to fulfillment procedures.
- Provide coaching, training and performance feedback to team members.
- Inventory & Order Accuracy: Ensure correct product picking and prevent fulfillment errors.
- Conduct regular stock checks for e-commerce inventory locations.
- Ensure proper handling of damaged, missing, or incorrect items.
- Logistics & Dispatch Coordination: Coordinate with courier and delivery partners to ensure timely order collection and dispatch.
- Ensure all shipments meet courier packaging and documentation requirements.
- Monitor delivery timelines and escalate delays or service failures.
- Returns & Customer Resolution: Manage e-commerce returns, exchanges, and order discrepancies.
- Work closely with the Customer Service team to resolve customer order queries.
Requirements
- Matric or Equivalent
- 4-5 years Retail Experience
- Ecommerce, Customer Service or Sales Experience
- Retail Management, Customer Service, Project Management, Sales Management, Logistics training
- Brights Product knowledge
- Customer Service Excellence/NPS/Flexible Payments/Loyalty/Etiquette
- eCommerce & Marketplace platforms
- Working knowledge of Magento or similar e-commerce platforms
- Experience in managing ecommerce marketplace fulfilment such as Amazon
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Computer Literacy
- K8 System Knowledge
Qualifications
None mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Transport / logistics / warehouse Jobs in South Africa
In South Africa, the transport, logistics, and warehouse sectors are common industries with a steady demand for skilled professionals. Generally, these roles offer stable employment opportunities, especially in industries such as manufacturing, e-commerce, and financial services. Typically, companies in these sectors rely on efficient transportation and storage systems to manage their supply chains.
Salaries for transport, logistics, and warehouse workers in South Africa can vary widely depending on factors like experience, company size, and industry sector. Generally, salaries range from around R25 000 to R60 000 per annum, with senior roles and those in larger companies often commanding higher salaries. However, these are broad ranges, and actual salaries may differ based on individual circumstances.
Common skills required for transport, logistics, and warehouse roles include good communication and problem-solving abilities, as well as proficiency in operating heavy machinery or managing inventory systems. Typically, a strong understanding of logistics principles, transportation regulations, and warehouse management practices is also essential. Additionally, many companies prefer candidates with experience in supply chain management, data analysis, or quality control.
The transport, logistics, and warehouse sectors commonly employ workers in industries such as manufacturing, e-commerce, and financial services. In the manufacturing sector, roles like production coordinators, inventory managers, and warehouse supervisors are common. In the e-commerce industry, jobs like order fulfillment specialists, shipping coordinators, and logistics coordinators are often in demand. Financial services companies also require skilled professionals for roles such as cash handling, courier services, or supply chain management.
Career development opportunities in transport, logistics, and warehouse roles can vary widely depending on individual performance and industry needs. Typically, senior roles or specialized positions like transportation manager, inventory control specialist, or quality assurance coordinator offer career advancement opportunities. With experience and additional training, workers in these sectors can move into leadership positions, start their own businesses, or transition to related industries.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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