Sandton: Groups And Incentives Relief Consultant – Luxury Safari Property Collection – Sandton | Lb posted by Kendrick Recruitment

About the Role

We are seeking an experienced Groups and Incentives Relief Consultant to join our luxury safari property collection in Sandton. As a key member of our team, you will be responsible for managing group and incentive portfolios during consultant absences, ensuring seamless delivery of agent and hosted educational bookings, and implementing systems and procedures to drive business growth.

Key Responsibilities

• Supervising and managing the full workload of assigned consultants during periods of sickness, annual leave, or training, including re-quotes, ongoing proposals, operations management, and related tasks
• Assisting with and developing agent and hosted educational bookings, working closely with the Sales team to ensure seamless delivery
• Supporting the implementation, testing, and refinement of systems and procedures
• Following up on provisional bookings for relevant team portfolios
• Proactively following up on dormant or dead leads during quieter periods
• Assisting with the loading of bookings during peak booking periods
• Supporting Small Group Journeys as required
• Assisting with the procurement of new suppliers and products to enhance the Groups department offering and creativity
• Occasionally travelling with groups to assist with on-the-ground operations

Requirements

• In-depth knowledge of the tourism industry, including travel channels, destination management, current trends, and customer expectations
• Strong understanding of terms and conditions, operating markets, product knowledge, and third-party and internal destinations
• Relevant business understanding to support strategic thinking and commercial decision-making
• Passion for delivering service excellence
• Sound knowledge of South Africa, Southern Africa, and East Africa, with the ability to provide recommendations and destination support

Qualifications

• Meticulous attention to detail across itineraries, documentation, and client communication
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Proactive mindset with the ability to anticipate challenges and implement solutions
• Strong analytical and problem-solving skills combined with creative thinking
• Collaborative approach when working with colleagues, partners, and stakeholders

Salary & Benefits

Salary: Negotiable DOE