Job Description
About the Role
The successful candidate for the role of ERP System Software Assistant will be responsible for assisting with ongoing maintenance of existing software products, participating in the development of new and enhanced ERP system products and solutions, and providing application support to users.
Key Responsibilities
- Assist with ongoing maintenance of existing software products
- Participate in the development of new and enhanced ERP system products and solutions
- Work closely with various team members to use and enhance support tools
- Learn effective troubleshooting techniques
- Increase product knowledge
- Provide application support to users
- Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
- Investigate and analyse system issues to determine the cause of issues and appropriate corrective action
- Provide system knowledge and consultancy for divisional and cross-divisional projects
- Pre- and post-information systems implementation, and support with process owners
- Contribute to the Help Desk knowledge base
- Review and recommend continuous improvement of the systems and support processes
- Document technical information and processes for existing and newly developed functionality
- Maintain data quality and integrity within the system
- Ensure all critical services/systems are monitored
- Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers
- Carry out system maintenance tasks and processes to agreed schedules
- Manage relationships with approved suppliers
- 1st/2nd level support
- Log calls
- Assign priority to calls low, medium, urgent, high, critical
- Update the system in real-time
- Problem analysis – identify recurring problems and report in weekly meetings
- Use and update the knowledge base of the system
Requirements
- Diploma / Certificate in Information Technology: System support or similar
- Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
- Experience in database systems, reporting, and query tools
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- Effective time management skills and ability to prioritize work assignments
- Analytical
- Ability to solve problems
- Able to build and maintain business relationships
- Desire to learn and grow within the organisation
- Strong team player
Qualifications
No qualifications mentioned in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Sales Jobs in Gauteng
The automotive sales industry in Gauteng, South Africa is typically a dynamic and competitive field, with many companies looking to hire talented professionals to drive their sales performance. Generally speaking, the job market for automotive sales positions in the province has been steady over the past few years, with some fluctuations due to economic trends. However, common industries such as financial services sector and technology industry often require skilled automotive sales professionals.
Typically, salaries for automotive sales positions in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary ranges for entry-level automotive sales roles typically start around R15 000 to R25 000 per annum, while more senior or specialized roles may command salaries ranging from R40 000 to R80 000 per annum or more. However, these are general estimates, and actual salaries can vary significantly depending on individual circumstances.
Common skills for successful automotive sales professionals in Gauteng include strong communication and interpersonal skills, the ability to build rapport with customers, and a solid understanding of the products and services offered by dealerships. Other essential skills often include sales and negotiation techniques, product knowledge, and technical aptitude (e.g., familiarity with vehicle systems). Additionally, many employers value candidates with excellent problem-solving skills, adaptability, and a customer-focused mindset.
The automotive industry in Gauteng commonly employs sales professionals across various sectors, including but not limited to the financial services sector, technology industry, manufacturing sector, and more. These roles often involve interacting with customers, understanding their needs, and presenting solutions that meet those needs.
Career development opportunities for automotive sales professionals in Gauteng are varied and abundant. Many employers offer training programs, mentorship schemes, and performance-based promotions to help employees advance their careers. Additionally, specialized skills such as franchise management or automotive product knowledge can open doors to senior leadership roles or entrepreneurial ventures. With experience and hard work, talented automotive sales professionals can build a fulfilling and lucrative career in this dynamic industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Check your social media privacy settings and ensure public content is professional.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Johannesburg: Microsoft Dynamics 365 Developer
We are a fastâmoving organization delivering businessâcritical technology solutions, and were looking for a Dynamics 365 & Power Platform Developer…
View JobNelspruit: Professional Quantity Surveyor – Commercial experience
Location Nelspruit Requirements: Bsc or BTech (NQF7) in Quantity Surveyor Minimum 3 years of working experience Registered and recognized as…
View JobPretoria: Case Manager
Minimum requirements: Minimum 7 years working experience 5 - 10 years working experience in the motor industry (advantageous) Bachelor of…
View JobPietermaritzburg: After Sales Manager – Pietermaritzburg
Responsibilities Reporting directly to the Regional Manager, the After Sales Manager will form part of the South African Management Team.…
View JobJohannesburg: TMO 17465 – Technical Sales – Chemical (Homecare)
Employer Description Our client is the Manufacturer of the Homecare Products Job Description Our client has an opportunity for a…
View JobPretoria: ASSOCIATE
Minimum requirements: Minimum of 3 years post-admission experience Proven experience in Personal Injury law Proficiency in case management systems,...
View Job
Browse Employers
Job Alerts