Job Description
About the Role
The successful candidate for the role of ERP System Software Assistant will be responsible for assisting with ongoing maintenance of existing software products, participating in the development of new and enhanced ERP system products and solutions, and providing application support to users.
Key Responsibilities
- Assist with ongoing maintenance of existing software products
- Participate in the development of new and enhanced ERP system products and solutions
- Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge
- Provide application support to users
- Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
- Investigate and analyse system issues to determine the cause of issues and appropriate corrective action
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
- Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types
- Review and recommend continuous improvement of the systems and support processes
- Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
Requirements
- Diploma / Certificate in Information Technology: System support or similar
- Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
- Experience in database systems, reporting, and query tools
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
- Effective time management skills and ability to prioritize work assignments
- Analytical
- Ability to solve problems
- Able to build and maintain business relationships
- Desire to learn and grow within the organisation
- Strong team player
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
Salary information not provided in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Sales Jobs in Gauteng
The automotive sales industry in Gauteng, South Africa is typically a dynamic and competitive field, with many companies looking to hire talented professionals to drive their sales performance. Generally speaking, the job market for automotive sales positions in the province has been steady over the past few years, with some fluctuations due to economic trends. However, common industries such as financial services sector and technology industry often require skilled automotive sales professionals.
Typically, salaries for automotive sales positions in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary ranges for entry-level automotive sales roles typically start around R15 000 to R25 000 per annum, while more senior or specialized roles may command salaries ranging from R40 000 to R80 000 per annum or more. However, these are general estimates, and actual salaries can vary significantly depending on individual circumstances.
Common skills for successful automotive sales professionals in Gauteng include strong communication and interpersonal skills, the ability to build rapport with customers, and a solid understanding of the products and services offered by dealerships. Other essential skills often include sales and negotiation techniques, product knowledge, and technical aptitude (e.g., familiarity with vehicle systems). Additionally, many employers value candidates with excellent problem-solving skills, adaptability, and a customer-focused mindset.
The automotive industry in Gauteng commonly employs sales professionals across various sectors, including but not limited to the financial services sector, technology industry, manufacturing sector, and more. These roles often involve interacting with customers, understanding their needs, and presenting solutions that meet those needs.
Career development opportunities for automotive sales professionals in Gauteng are varied and abundant. Many employers offer training programs, mentorship schemes, and performance-based promotions to help employees advance their careers. Additionally, specialized skills such as franchise management or automotive product knowledge can open doors to senior leadership roles or entrepreneurial ventures. With experience and hard work, talented automotive sales professionals can build a fulfilling and lucrative career in this dynamic industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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