Website Unico Creations
We are looking for a candidate that is willing to take on any challenge that comes on their path. Someone that is goal driving and self-motivated.
Responsibilities:
-Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests in a timely and professional manner.
-Build and maintain strong relationships with clients, understanding their needs and requirements.
-Coordinate with internal teams to ensure client satisfaction and successful project delivery.
-Communicate client feedback and requirements internally to relevant stakeholders.
-Identify opportunities for upselling or cross-selling additional products or services to existing clients.
-Collaborate with the sales team to onboard new clients and facilitate the transition process.
-Monitor client accounts and track key performance indicators to ensure retention and growth.
-Resolve any issues or conflicts that arise during the course of client engagements.
Requirements:
-Client liaison experience (preferably one year)
-Proven experience in a client-facing role, preferably in a similar industry or environment.
-Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients.
-Strong organizational and multitasking abilities, with a keen attention to detail.
-Problem-solving skills and the ability to think critically in high-pressure situations.
-Proficiency in customer relationship management (CRM) software and Microsoft Office suite.
-Adaptability and flexibility to accommodate varying client needs and preferences.
-Understanding of sales techniques and strategies is a plus.
To apply for this job email your details to Chanek@unico.co.za