Western Cape: Customer Success Consultant posted by RareCruit

Date	2024-11-13
Job Title	Customer Success Consultant
Employer	RareCruit More Information
Salary	20000
Category	Professions
Location	Western Cape / Western Cape

Job Summary

Skills:

Customer Success Consultants must know the company`s products inside out. They are often called upon to provide support to clients to be able to provide additional training on our solutions.
They may even help clients plan and understand the best ways to utilise their software on the customer`s business needs.
The Customer Success Consultant is not focused on making sales, but rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using our services.
Proven ability to handle a significant volume of data
Strong demonstrated verbal and written (email) skills
Advanced excel skills
Training & educational skills
Exceptional attention to detail

Qualifications and Experience requirements:

Technical ability to understand software solution functionality
Must have a desire to keep up-to-date on technology trends, developments & best practices
Must have a positive phone demeanour
Ability to work under pressure
Self-management and time-management
Understanding of basic accounting principles
Operational rental management experience would be beneficial
Knowledge of rental legislation and laws would be beneficial

Thank you for applying with RareCruit!

Website:
www.********.co.za

LinkedIn:
www.********.co.za

Facebook:
RareCruit
Customer Success Consultant position available in Western Cape, Western Cape. This job position was posted by RareCruit. The job has been posted as a char8000 ad on 2024-11-13 at 01:07:50 in the Professions category

Click Go Apply to apply online!

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Posted in Jobs in Western Cape

Western Cape: Customer Success Consultant posted by RareCruit

Date	2024-11-13
Job Title	Customer Success Consultant
Employer	RareCruit More Information
Salary	20000
Category	Professions
Location	Western Cape / Western Cape

Job Summary

Key

Responsibilities:

Be the beacon of timely and accurate support across various channels, addressing customer queries with finesse and expertise.
Dive deep into customer issues, troubleshooting and resolving them effectively while maintaining our commitment to excellence.
Champion effective support through our CRM solutions, ensuring every interaction leaves a lasting impression.
Identify recurring issues and collaborate with teams for continuous improvement, driving our solutions to new heights.
Seize opportunities to introduce additional services, fostering customer loyalty and driving sales.
Participate in quality assurance activities, ensuring our support standards remain unmatched.
Embody professionalism and empathy in all interactions, even in the face of challenges.
Stay ahead of the curve with continuous learning, keeping abreast of industry trends and best practices.
Foster a culture of learning and accountability, ensuring both our team and clients thrive.
Strategically mitigate customer churn, retaining and delighting customers at every turn.
Fuel business growth through exceptional customer experience and unwavering support

Skills:

Master the ins and outs of our products, offering unparalleled support to our customers.
Guide customers in maximising the potential of our software, driving long-term engagement.
Handle high volumes of support with ease, showcasing impeccable communication skills.
Excel in attention to detail, ensuring no query goes unanswered.
Possess technical prowess to understand and troubleshoot software functionalities.
Stay hungry for knowledge, keeping up with technology trends and best practices.
Radiate positivity and professionalism, even under pressure.
Excel in self-management and time-management, thriving in a fast-paced environment.
Previous experience in operational rental management and knowledge of rental legislation are advantageous.

Qualifications and Experience:

Experience in data analysis and proficiency in *Microsoft products are prefe General|T knowledge and experience in customer service/support are ess
Administration management experience is a plus.
Tertiary education is advantageous but not mandatory.

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Thank you for applying with RareCruit!

Website:
www.********.co.za

LinkedIn:
www.********.co.za

Click Go Apply to apply online!