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Johannesburg: Operations Specialist posted by Quadrant Systems

Date 2024-11-24
Job Title Operations Specialist
Employer Quadrant Systems
More Information
Salary 0
Category Finance Accounting
Location Gauteng
/ Johannesburg

Job Summary

Work Location:

Towers West, Hybrid

More about the Area & Team:

The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within the team, operations is a critical area that focuses on system and process enhancements to optimize customer and colleague experience

More about the project:

Problem to solve

Solution/Deliverable

Attractive Tech exposure

Automation of processes, recons etc.

Developing AI to execute BAU repetitive tasks

Support with investigations, analysis and operational remediation

Job Description /

Responsibilities:

  • Review of credit bureau exceptions, investigate, drive resolution and re-submit rejected accounts
  • Implement AI solutions to process auto closures and other account fixes so data/analytical ability is required
  • Support Product rule review exercise on maintenance specific business rules
  • Execute credit balance remediation
  • Clear non disbursements
  • Recon ROBOT report daily and ensure no journal failures
  • review daily ops dashboard and ensure that issues are being resolved
  • address Loan general enquiries
  • account level screen prints for complaints / enquiries
  • document retrieval and review of exception reports
  • documenting all processes, understand systems etc.

Background and experience required:

Years of Experience

Industry Experience

Preferably knowledge of credit products/loans

5+ years

Must-have Skills (Mandatory Skills):

Include minimum years of experience required per skill

Automation and robotics/AI

Operations Specialist position available in Gauteng, Johannesburg. This job position was posted by Quadrant Systems. The job has been posted as a premium ad on 2024-11-24 at 13:22:22 in the Finance Accounting category

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