| Date | 2024-11-24 |
|---|---|
| Job Title | Team Leader: Care Operations |
| Employer | Palesa Mbali Group More Information |
| Salary | 0 |
| Category | Medical |
| Location |
Gauteng / Johannesburg |
Job Summary
Position: Team Leader: Care Operations
Department: Bonitas Hospital Management Services
Grade: B3M2 Position
Purpose: To lead a team of professional staff to ensure the management of financial and clinical risks through the application of scheme rules and clinical policies and procedures.
Experience: 5 years Managed Healthcare and 2 years case management experience 1 2 years supervisory experience and 2years ICU experience advantageous
Qualifications: Relevant Clinical Qualification, Registration with the relevant statutory bodies Professional Membership
Generic Objectives Specific deliverables:
People Leadership:
-Lead and inspire your people and drive team collaboration.
-Develop and support your people growth by focusing on their strengths and styles.
-Coach and enable team to maximize their potential.
-Empower your people with skills to improve confidence, knowledge and communication skills.
-Amplify your peoples imagination and self -learning.
-Create a safe and happy working environment that inspires all, adapting to needs of your people.
-Manage, monitor leave and wellness of your people.
-Recognize and appreciate excellence and team collaboration in real -time. Continuous improvement:
-Identify areas of improvement and solving for sustainable solutions through root cause analysis, lean six sigma methodologies and feedback loops.
-Assist with user acceptance testing and coach your teams through changes.
-Demonstrate excellence in communication and daily performance management.
Workforce Management:
-Perform Resource planning, forecasting and management across all channels and touch points.
-Manage and plan downtime when required.
-Manage work volume and ensure service levels are met and improved. Business Continuity Management:
-Understand how to manage business continuity and unplanned downtime.
-Manage incidents and service level continuity. Manage and Maintain Operational Content:
-Represent the business capability in the organization`s governance model.
-Collaborate with solution capabilities and product owners to ensure operational content enables the implementation of all business strategies.
-Manage and maintain consistency of all Standard Operating Processes and Operational Resources by working collaboratively with capability owners and forums.
-Attend and participate in all required forums in the governance model, supporting all roles in the business model. Manage Performance:
-Motivate the team to achieve the organizational goals.
-Manage timelines and priorities to ensure business goals are met.
-Conduct performance reviews and align to frequent coaching.
-Provide exceptional organization and focus for the team. Conduct performance management.
Position Specific Outputs Work Scheduling
-Resource planning and management
-Queue management Training and coaching
-Identify ongoing training and developmental gaps i.e. PDPs
-Refer training needs (TNA) to HCBP / central training/QA/ISO to address
-Reinforces on the job learning after central training has signed off. Does not provide basic training but does assist with up-skilling during probation period after HC Training BP has signed off
-Provide on the job coaching to address specific performance gaps (KPIs
-Performance improvement plans which will also include personal development plans (linked to Performance management) Administration and reporting -Ensure that SLAs are met
-Complete and submit operational reports including monthly ISO compliance template reports
-Do trend and root cause analysis and recommend improvements
-Do VOEs and take corrective actions -Ensure that escalation management is done by Senior Agent(s). Address limited number of escalations. Process stale claims as per the Scheme Rules.
-Implement Year end as per project plan -Facilitate originator, business or client focus group sessions on variety of topics i.e. problem-solving, communication, membership related issues Financial Management
-Control leave liability -Monitor and reduce wastage, identify cost saving opportunities i.e. staff, stationery & printing, telephones, processes Leadership -Performance management i.e. ongoing evaluation via own voice samples and quality assessment, ratings
Team Leader: Care Operations position available in Gauteng, Johannesburg. This job position was posted by Palesa Mbali Group. The job has been posted as a premium ad on 2024-11-24 at 13:14:54 in the Medical category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Richards Bay: Maximo Construction Team Leader posted by Rakkgalakane Recruitment
Maximo Construction Team Leader (Maintenance/Water/Waste/Civil) Richardsbay Rneg + Company housing.Trade Testa.Brick layingb.Plumbingc.Electrical3 years supervisory experiencePhysically fitDrivers license code 10 or higher.Controlling project/maintenance
View Job
Maximo Construction Team Leader
Germiston: Junior Sales Agent/Team Leader – Urgently Needed posted by Crocko Empire
Tired, unemployed, and stuck? Time for a change!Join a sales career with uncapped earnings and room for growth.No experience needed just the drive to succeed.Take control of your future.Apply now and start your new journey today! Junior Sales Agent/Team Le
View Job
Junior Sales Agent/Team Leader – Urgently Needed
Lichtenburg: Boilermaker Team Leader posted by Limpopo Career Consortium (Limcaco)
Experience and Qualifications:1. Grade 122. Preferred qualification of N5 with a recognized Boilermaker or Welder trade qualification, together with 3 years experience in a heavy industry (experience in a cement plant will be advantageous) OR,3. N4 with a
View Job
Boilermaker Team Leader
South Africa: Interior Design Team Leader – Cape Town – Salary To Commensurate With Experience
Our client, a prestigious design firm in Cape Town, is seeking an experienced and creative Senior Interior Designer. If you have a passion for innovative design and a proven track record of leading successful projects, this opportunity is for you Key Respo
View Job
Interior Design Team Leader – Cape Town – Salary To Commensurate With Experience
Cape Town: Sales Team Leader posted by Octogen
We are looking for a highly skilled and sales driven individual to join our big sales team.Job RequirementsAnalyse sales data to assist with sales and profit forecastingTrack competitor activity in the areaIdentify and develop business opportunities outsid
View Job
Sales Team Leader
Durban: Sales Team Leader posted by Octogen
We are looking for a highly skilled and sales driven individual to join our big sales team.Job Requirements: Analyse sales data to assist with sales and profit forecastingTrack competitor activity in the areaIdentify and develop business opportunities outs
View Job
Sales Team Leader
Pinetown: It Support Technician Team Leader
REQUIREMENTS Grade 12, relevant qualification highly advantageous Strong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A Basic database understanding: MySQL Proficient in Excel to assist with gen
View Job
It Support Technician Team Leader
Johannesburg: Operating Manager – Leadership Team
Minimum requirements for the role: A bachelors degree in business, Finance, or a related field is essential for this role . Previous (5) experience working in a senior commercial or operational role. Must have a strong understanding of pricing strategies,
View Job
Operating Manager – Leadership Team
Cape Town City Centre: Fund Team Leader: Investment Operations
FUND TEAM LEADER: INVESTMENT OPERATIONS Cape Town Competitive Package on Offer and dependant on Qualification and Years of relevant experience Highly Reputable Asset Management firm is currently recruiting within their dynamic CRM Team. One would describe
View Job
Fund Team Leader
Centurion: Customer Support Team Leader
Minimum requirements for the role: A minimum Grade 12 is essential for this role. A Degree, Diploma or Certificate in a technical field and management is essential for this role. Previous (At least 5 years) experience working in a similar role. Must have a
View Job
Customer Support Team Leader
Centurion: Chief Operating Officer – Executive Leadership Team
Minimum requirements for the role: A bachelors degree in business, Finance, or a related field is essential for this role (A Masters degree is preferred). Previous (5) experience working in a senior commercial or operational role, with a proven track recor
View Job
Chief Operating Officer – Executive Leadership Team
Rustenburg: Team Leader (Administration)
Key Performance Area - Manage E&O`s - Manage Budgeting Processes incorporating managing headcount, annual fee increases for admin only clients, revenue leakage and billing opportunities - Achieve average of 8 on NPS across Funds - Reduction in escalations
View Job
Team Leader (Administration)
Africa: Travel Team Leader Windhoek posted by Executive Placings
Leading Destination Management Company is looking for a Team Leader to successfully support the management of a team of Destination Specialists. Lead the team to operationalise agent requests seamlessly and continuously improve service standards. Successfu
View Job
Travel Team Leader Windhoek
South Africa: Picker Packer Team Leader
Job Description: Company specializing in Manufacturing irrigation piping and components seeks a Picker Packer Team Leader Responsibilities: Accurate picking and packing of orders. Monitoring picking duration and accuracy, and picklist traceability. Communi
View Job
Picker Packer Team Leader
Brakpan: Fleet Team Leader
Minimum requirements: Matric Code 14 and pdp Minimum 5 years Experience in the bus industry as a supervisor or team leader (drivers/manager) Management of depot supervisors and drivers Compiling depot reports from supervisors Ensuring validity of pdps bus
View Job
Fleet Team Leader
Durban: Production Team Leader
Diploma in Production Management or Engineering (Electrical, Mechanical, Industrial) Leadership Capability (TLDP) Up to 4 years experience (Supervisory) Supervisory; FMCG (bottling preferred) Production Team Leader position available in eThekwini, Durban.
View Job
Production Team Leader
Randburg: Team Leader
Minimum requirements: Grade 12 (Minimum requirement) Insurance / financial wellness background Team Leader / Customer Service and Experience (2-3 years) experience in a call centre A strong background in a call centre is a basic requirement, along with a b
View Job
Team Leader
Johannesburg: Team Leader: Call Centre
Responsibilities : Lead and manage a team of debt collectors to achieve monthly targets and uphold high recovery rates. Oversee daily operations, ensuring adherence to compliance standards and internal policies. Handle escalated debtor queries and complain
View Job
Team Leader
Cape Town City Centre: Team Leader / Supervisor- Us Hours – Bpo – Cpt
Calling all team leaders with 12 Months to 2 Years international BPO experience to check the below vacancy out. Job Description We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives as th
View Job
Team Leader / Supervisor- Us Hours – Bpo – Cpt
Johannesburg: Pam 420266 – Sales Team Leader (Credit Life Products) – Bryanston
Employer Description Our client is a Financial Services company Job Description Our client is seeking a suitable qualified candidate with strong sales experience and a proven track record to join their team. Your duties will encompass: Manage and overseein
View Job
Pam 420266 – Sales Team Leader (Credit Life Products) – Bryanston
Johannesburg: Call Centre Team Leader – Hospitality/Tourism
Job Purpose The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the bes
View Job
Call Centre Team Leader – Hospitality/Tourism
Johannesburg: Contact Centre Team Leader (International Level – Travel)
One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team. Qualifications and experience: Matric Travel / tourism diploma No less t
View Job
Contact Centre Team Leader (International Level – Travel)
Kwazulu-Natal: Sales Team Leader posted by RecruitWithBee
2 X SALES TEAM LEADERS for leading Debt Counselling Company. Areas: Western, Eastern Cape Region and KZN.Must stay in Cape Town and KZN.Job Requirements * Assess sales data to assist with sales and profit forecasting * Monitor & identify competitor activi
View Job
Sales Team Leader
Western Cape: Sales Team Leader posted by RecruitWithBee
2 X SALES TEAM LEADERS for leading Debt Counselling Company. Areas: Western, Eastern Cape Region and KZN.Must stay in Cape Town and KZN.Job Requirements * Assess sales data to assist with sales and profit forecasting * Monitor & identify competitor activi
View Job
Sales Team Leader
Cape Town City Centre: Truck Workshop Team Leader
The Truck workshop department currently has a vacancy for an assertive, hands-on and attentive to detail individual to join their team as a Truck Workshop Team Leader . Duties and responsibilities will include, but are not limited to the following: Support
View Job
Truck Workshop Team Leader
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
