Johannesburg: Contact Centre Team Leader posted by EMPIRE RECRUITMENT

Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaints Researchi

Key Duties & Responsibilities · Dealing with both inbound and outbound calls · Talking to new and existing customers regarding their accounts · Booking appointments and completing care calls. · Processing orders for customers · Updating customer accounts ·

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team. Qualifications and experience: Matric Travel / tourism diploma No less t

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsi

A recent professional profile photo is to accompany your application EMPLOYMENT TYPE : Permanent SECTOR : Admin / Call Centre BASIC SALARY : R11,000 START DATE : A.S.A.P / Immediate REQUIREMENT

Job Objectives Create detailed business plans to facilitate the attainment of goals and quotas Manage the entire sales cycle from finding a client to securing a deal Unearth new sales opportunities through networking and turn them into long term partnershi

Overall Purpose:The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls whi

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours.Key Responsib

One of our international travel and tourism (hospitality) clients are looking for a dedicated and driven Contact Centre Team Leader in Johannesburg to run the USA contact centre team. Qualifications and experience:MatricTravel / tourism diploma No less tha

A vacancy exists for TWO Inbound Client Contact Centre and Correspondence Administrator in our Client Contact Department based in Claremont (Cape Town).Applicants must have a thorough understanding of medical aid operations or insurance policy administrati

Grade 12 with a Bachelor`s in Business Management7 years` experience managing a contact / call centreExperience in the Travel and or Tourism industry advantageousExperience in managing and working with budgets.Experience in starting up new call centers (In

The purpose of this position is to engage service-related calls and queries from medical scheme members and providers, providing relevant business information and solutions. To maintain and manage specific In-trays by ensuring the effective validation and

Are you a dynamic and driven individual with a passion for leading teams and delivering exceptional customer experiences? Look no further! We are thrilled to present a remarkable opportunity for a Call Centre Manager.About the Role:As a Call Centre Manager

Our international client is looking for a Contact Centre Advisory to be based in the Cape Town area. This will be a permanent position.Requirements:Must be fluent in German.Shift work required (UK GMT)Monday to Friday: 08h00 20h00Saturday & Sunday: 09

We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stake

MatricDiploma in Business Management or equivalent2-4 years` experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corre

MatricB Com Business Management or equivalentContact Centre Certification 6-7 years` experience in a contact / call centreUnderstand call centre technologiesTravel and Tourism industry advantageousCoachingStable track record managing contact centre of over

Responsibilities:Knowledge of customer needs and ability to provide solutionsAnalyse sources of service failures, identify probable route causes and recommend solutionsQualifications:MatricDegree or similar qualification and/or experienceStrong communicati

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to

Based in Randburg Shifts between 07:00 am- 20:00 pm Working from Monday to Monday including public holidays- 45 hours week schedule OVERALL PURPOSE OF JOB: Process customer service and technical service enquiries through inbound calls and provide end-to

Job Purpose This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.Core Jo

Primary Role The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with

Job Title: Client Contact Centre Administrator (Cape town)Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience

Job Title: Client Contact Centre Administrator (Cape town)Job Description: The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience

Position: Disabled Contact Centre Agent NQF 2Location: JohannesburgRequirements:• Have successfully completed Grade 12 (Matric), although strong candidates who successfully passed Grade 11 will be considered. • Have Maths and / or Science at Grad