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Sandton: Quality Analyst (Contact Centre) posted by Telebest






Date 2024-07-14
Job Title Quality Analyst (Contact Centre)
Employer Telebest
More Information
Salary 0
Category It Computer
Location Gauteng
/ Sandton

Job Summary

Matric

Diploma in Business Management or equivalent

2-4 years` experience in a Call Centre environment in a position of assisting call centre agents

Ensure quality assurance standards are maintained by all agents

Experience in implementing and monitoring corrective quality assurance actions

Assist Training Officer and Contact Centre Manager with identifying training needs for the agents

Must be able to work shift 24 hour contact centre

Quality Analyst (Contact Centre) position available in Gauteng, Sandton. This job position was posted by Telebest. The job has been posted as a premium ad on 2024-07-14 at 13:24:08 in the It Computer category

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