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Midrand: Network Support Services Technician posted by Manpower Group

Date 2024-11-27
Job Title Network Support Services Technician
Employer Manpower Group
More Information
Salary 0
Category It Computer
Location Gauteng
/ Midrand

Job Summary

Potential scope items:
Areas of focus include but not limited to:

  • Day to day network support for both Branch, ATM’s and 3rd party link and maintenance;
  • interacting with the regional Field engineers, and the IT Network service providers;
  • Improve the current systems that are used to monitor bank branches, and ATMs, to enable better Mean Time To Repair (MTTR) and reporting;
  • Provide regular reports to Supervisor: IT Branch Network, Senior Manager: Integrated Operations Centre monthly or as may be necessary to effect corrective measures to improve efficiency and effective network operations.

 
Deliverable items include but no limited to:

  • Provide first- and second-line technical support.;
  • Routing and switching, as well as software defined networking;
  • IT Network Incident and change and management;
  • Campus IT Network performance and availability;
  • Branch IT Network performance and availability;
  • ATM and Kiosk IT Network performance and availability
  • Enterprise Campus network, which includes Routers, switches and local wire area network (Wi-Fi) Access points and controllers;
  • WAN network, include includes CPEs and service provider managed links;
  • Bug scrub – assess software code running on the networking platforms to show bugs reported against them and how to circumvent the risk
  • Branch network which includes switches and local wire area network (Wi-Fi);
  • Network documentation – get the environment documented correctly and information available to whoever may need it;
  • Training of staff of Integrated IT Operations Centre staff members on first and second level IT Network support.
  • Monthly governance reporting for the IT Network including but not limited to availability and performance.

  • Scope of work was previously defined and approved by Bank and the Service Provider.
  • Scope can be reviewed / refined on a weekly basis, if required.
  • Weekly reviews will be conducted on the progress of the agreed upon deliverables.
  • Formal monthly performance reviews will be conducted on the progress of the agreed upon deliverables.

Please note that only shortlisted candidates will be contacted. 
Network Support Services Technician position available in Gauteng, Midrand. This job position was posted by Manpower Group. The job has been posted as a char8000 ad on 2024-11-27 at 01:02:58 in the It Computer category

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