Century City: Client Operations Liaison posted by Nermai Solutions

Date	2024-11-27
Job Title	Client Operations Liaison
Employer	Nermai Solutions More Information
Salary	30000
Category	Management
Location	Western Cape / Century City

Job Summary

The ideal candidate will act as a point of contact between our clients andinternal operations teams, ensuring smooth communication, effective problem resolution, and the successful delivery of services. You will play a crucial role in managing client relationships, optimizing operational processes, and driving client satisfaction. Your responsibilities will alsoinclude conducting training, developing training manuals, writing operational processes, and ensuring that all client services are delivered according to our standards and guidelines.Key

Responsibilities:

-Client Relationship Management: Act as a point of contact for clients, providing support for all operational and service-related matters.- Research & Analysis: Conduct research as needed to resolve client issues or improveprocesses. Analyze client data such as call centre metrics, including service statistics, and formulate improvement strategies.- Training & Documentation: Develop and write detailed training manuals, conduct on-site training for clients, and ensure teams are equipped with the knowledge and tools to perform their roles accurately.- Process and Procedure Development: Write processes and procedures for clients, including creating flow charts, to streamline operations and improve efficiency.- Client Satisfaction: Monitor client satisfaction through regular follow-ups and resolve any client issues or concerns. Work with the clients to understand their evolving needs.
Client Operations Liaison position available in Western Cape, Century City. This job position was posted by Nermai Solutions. The job has been posted as a free ad on 2024-11-27 at 12:13:39 in the Management category

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