| Date | 2025-01-10 |
|---|---|
| Job Title | Assistant Lodge Manager |
| Employer | Valor Hospitality More Information |
| Salary | 0 |
| Category | Tourism Hospitality |
| Location |
South Africa / South Africa |
Job Summary
Qualifications and Experience:
- Degree/Diploma in Hotel Management
- 3 – 5 years’ experience in a 5-star establishment as an Assistant Lodge Manager, Duty Manager, or Guest Relations Manager
- Driver’s License Essential
Key Performance Indicators:
- Measure and enhance overall guest satisfaction, including managing special requests
- Monitor guest feedback metrics on platforms such as Guest Revu and TripAdvisor
- Assist the lodge manager in overseeing day-to-day lodge team service operations
- Uphold and elevate the service standards provided by the lodge team
- Ensure effective supervision and management of lodge operations in the absence of the lodge manager
- Coordinate departmental teams to optimize guest service delivery
- Conduct targeted training sessions to enhance technical and soft skills of lodge team members in coordination with the lodge manager
- Achieve quality improvement targets set by management
- Develop comprehensive policies, processes, and standards governing lodge team activities
- Manage cash handling to minimize variances within acceptable limits
- Maintain effective stock management
- Identify and implement cost-saving opportunities
- Maintain and ensure the upkeep of lodge equipment through preventative maintenance
- Take responsibility for the overall performance of lodge functions in the absence of the lodge manager
Competencies Required:
- Proven experience in lodge management
- Good working knowledge of POS/PMS systems
- High level of attention to detail
- Strong leadership and organizational skills
- Excellent communication and interpersonal skill
Valor Hospitality Partners and our client are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Lodge Manager position available in South Africa, South Africa. This job position was posted by Valor Hospitality. The job has been posted as a char8000 ad on 2025-01-10 at 01:03:51 in the Tourism Hospitality category
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