Cape Town City Centre: Information & Technology Lead

Job Summary

Our client is looking for an experienced Information & Technology Lead to drive technological innovation and operational excellence across their organization. This is a senior management role reporting to the Group CEO, with direct responsibility for IT infrastructure, development, and digital strategy. Responsibilities Digital & Delivery (20%) Lead eCommerce strategy, focusing on online and delivery transactions. Drive initiatives to improve the online presence and achieve sales targets. Collaborate with stakeholders such as Yum, Aggregators, and POS & Kiosk systems. IT Infrastructure (20%) Ensure uninterrupted network operations and maintain system availability. Support critical systems including POS, inventory management, and online ordering. Upgrade hardware and ensure robust internet coverage across locations. Manage IT support tickets efficiently. IT Development (20%) Complete development projects on schedule, with quarterly software updates. Drive the adoption of new IT solutions across locations. Utilize BI and AI to automate manual processes, enhancing efficiency. IT Risk Management (10%) Detect and respond promptly to security incidents. Maintain successful data backups and ensure compliance with regulations. Conduct regular security audits and minimize downtime during incidents. Business Intelligence (15%) Implement and manage the BI strategy, enabling proactive performance monitoring. Develop tools for data analysis and insights, empowering departments. Ensure data accuracy, monitor pipelines, and maintain infrastructure. Special Projects (15%) Oversee complex, cross-functional projects. Plan, document, and execute project milestones in alignment with executive priorities. Ensure project outputs are achieved through effective change management. Key Skills Strong analytical and critical thinking abilities. Advanced proficiency in Excel and BI tools; SQL skills are advantageous. Exceptional communication skills, both written and verbal. Capacity to work under pressure, manage competing priorities, and meet deadlines. Adaptability to constant change and commitment to high-quality outcomes. Logical, systematic approach to process improvement. Strong leadership and accountability. Minimum 10 years of leadership experience in IT. Expertise in accounting, financial reporting, and financial analysis. Industry experience in retail or Quick Service Restaurants (QSR). Qualifications Bachelor`s degree in Information Technology Management or equivalent.

Information & Technology Lead position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2025-01-17 in the It Computing Software category

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