Job Description
About the Role
Staff Solutions is seeking a highly skilled and experienced Addo: Reservationist/Receptionist to join our team. As the first point of contact for guests, you will be responsible for handling reservations, cancellations, and guest inquiries via phone and email. If you have excellent communication skills, a passion for delivering exceptional customer service, and are looking for a challenging role in a 4 or 5-star lodge/hotel/resort environment, we want to hear from you.
Key Responsibilities
- Handle reservations, cancellations, and guest inquiries via phone and email
- Handle bookings for restaurant
- Manage check-ins and check-outs efficiently
- Provide information about accommodation, facilities, and local attractions
- Maintain accurate records and always ensure excellent guest service
- Assist with administrative and front-office duties as required
- Group welcoming from Safari drives
- Assist in Curio shop
Requirements
- Previous experience in hospitality, front office, or reservations
- Minimum 3 years of experience in a 4 or 5-star lodge/hotel/resort environment.
- Strong communication and customer service skills
- Computer literacy (MS Office; Xero, POS & reservation systems advantageous)
- Willingness to work flexible hours including Weekends
- Able to work under pressure and be able to multitask
- Must have knowledge of all accommodation rates
- Own Transport
Qualifications
- No formal education or certifications mentioned in the original description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Eastern Cape
When it comes to Tourism/Hospitality Management positions in the Eastern Cape, South Africa, the industry is typically characterized by a growing demand for skilled professionals who can manage and deliver exceptional guest experiences. This region’s rich cultural heritage, diverse landscapes, and vibrant cities make it an attractive destination for tourists, creating opportunities for hotels, resorts, and other hospitality establishments to expand their operations. As a result, tourism management roles are often in high demand, particularly in areas with growing tourist infrastructure.
Typically, salaries for Tourism/Hospitality Management positions in the Eastern Cape vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may command salary ranges between R300 000 to R500 000 per annum, while senior roles can earn upwards of R800 000 to R1 200 000 or more, with senior management positions often falling within the R1 500 000 to R2 500 000 range. However, it’s essential to note that these are broad ranges and actual salaries may vary significantly.
Common skills for Tourism/Hospitality Management roles in the Eastern Cape include excellent communication and interpersonal skills, the ability to work well under pressure, strong leadership and problem-solving abilities, a solid understanding of hospitality operations and guest experience management, proficiency in hotel management software and technology, and a passion for delivering exceptional customer service. Other valuable skills may include knowledge of local tourism regulations, experience with social media marketing, and a degree in a relevant field such as hospitality management or tourism studies.
The Eastern Cape is home to various industry sectors that commonly employ Tourism/Hospitality Management professionals, including the financial services sector, which operates a number of luxury hotels and resorts, the technology industry, which offers tourists the chance to experience cutting-edge innovation, and the manufacturing sector, which requires skilled staff to manage its tourism-related facilities. Other industries that also frequently hire for these roles include leisure and entertainment establishments, educational institutions, and government agencies.
Career development opportunities in Tourism/Hospitality Management are often limited to specific areas, such as hotel management, resort operations, or event planning. Opportunities for career advancement may arise through promotions within existing companies, specialized certifications like the Certified Hospitality Manager (CHM) designation, or further education at a tertiary institution.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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