Addo: Senior Duty Manager posted by Cedar Wood Recruitment

We are now recruiting for a Luxury Lodge based in Addo in the Eastern Cape for a Senior Duty Manager Salary R 15 000 -R 20 000 Single live in position Job description: • Supervise, train, and motivate employees; manage staff schedules; and monitor performance to ensure productivity. • Oversee daily operations to ensure efficiency, from front-of-house to events and facilities. Address guest complaints, resolve issues, and ensure high standards of customer service are maintained at all times. • Ensure all staff and customers adhere to health, safety, and legal requirements and emergency procedures. • Act as a liaison between different departments and management, maintaining clear communication and coordinating tasks. • Handle unexpected issues and incidents promptly and effectively, often in a fast-paced environment. • Maintain logs of incidents and other required documentation for management review. Requirements: Grade 12 Diploma or equivalent in Tourism or Hospitality Management. Minimum of 3 years of relevant experience in a similar role. Well-groomed with strong interpersonal and communication skills. Proficient in Microsoft Office applications. Excellent communication, leadership, and problem-solving skills. Strong customer service and conflict resolution abilities. Ability to work under pressure and remain calm. Experience in a supervisory or management role, often with a background in customer service. Strong attention to detail and organizational skills. Ability to work shifts, including nights, weekends, and public holidays