Addo: Senior Front Office / Reservationist posted by Headhunters

Our client in the Hospitality Industry, based in Addo, Eastern Cape, is looking for a Senior Front Office / Reservationist to join their team.

Accommodation available on site.

Requirements:

• Matric.
• Prior experience in hotel reservations, front desk operations, or hospitality management.
• Valid drivers license and own vehicle essential.
• Semper experience will be highly advantageous.
• Excellent customer service and problem-solving skills.
• Strong organisational and multitasking abilities.
• Proficiency in Microsoft Office.
• Ability to work flexible hours and shifts, including evenings, weekends and holidays.
• Leadership qualities with a team-oriented approach.

Duties and Responsibilities:

• Oversee and manage the hotels reservation system, ensuring accurate and efficient booking of rooms.
• Handle guest inquiries, modifications, and cancellations via phone, E-Mail, and online.
• Assist in Front desk operations, ensuring a seamless check-in and check-out process.
• Welcoming and hosting guests.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Address guest complaints and resolve issues in a professional and timely manner.
• Support the management team with daily operations, staff supervision, and training initiatives.
• Maintain accurate records of reservations, revenue reports, and occupancy rates.
• Ensure compliance with policies, safety regulations, and industry standards.

Please note should you not receive a response within two weeks, you can then consider your application unsuccessful.