Africa: Remote Travel Global Concierge posted by Executive Placings

Leading Destination Management Company is looking for an experienced travel professional to fill the role of Global Concierge to assist with pre-, during and post travel support ensuring guests and trade partners receive a bespoke and carefree travel experience. This role is remote for a candidate based in Arusha or Nairobi.Experience required:High School Qualification, 3-year University/College Qualification advantageous4 years Tour Operator experience as a Travel Consultant with preference to individuals who have worked in a bed management environment, lodge management experience or a concierge service experienceAn in-depth knowledge of Operating Systems Advantageous (Tourplan/NX, WETU)Good destinations knowledge of East Africa A willingness and aptitude to learnExperience with multi-currency with an understanding of the principles of foreign currencyWorking in an orderly mannerMust possess multi-tasking skills with constant interruptionsMust readily resolve challenges to the satisfaction of guests and travel partnersCustomer service and relationship focusedWorking under pressure Duties:A personal, bespoke global access platform for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling in Africa and provide information, assist with travel support during travelCalm and professional communication skills in order to service travel partners, direct and indirect guests.