Duties:
 
Rapidly process incoming alerts and fragmented incident reports (medical, security, operational).
Ask sharp, focused questions to understand what’s not being said.
Determine the situation type, status, risk level, and what information is still missing. Build Situational Models.
Piece together incomplete facts into a live operational picture.
Track evolving events, milestones, and tasks.
Use tools, systems, and human conversations to validate and refine your understanding. Communicate with Strategic Clarity
Identify and activate the required capabilities and support parties, determining roles, sequencing, and interdependencies (know who needs to know what, and when — and make sure they do).
Write succinct updates, distil complex dynamics, and adapt your tone to suit operations teams, executives, insurers, and partners.
Keep information and updates flowing until resolution, maintaining calm, confidence, and accuracy.
Coordinate across stakeholders to ensure progress is tracked, responsibilities are clear, and deadlines don’t slip unnoticed.
Follow up, nudge where needed, connect the dots across teams, and eliminate ambiguity.
Offer presence, support, and clarity to camp staff and managers in the field.
Communicate clearly and deliver real-time updates and context-rich summaries to stakeholders, internal and external as a Service progress.
Maintain complete, confidential, time-stamped records of incident progression and communications.
Help turn experience into insight: your logs are used to train, audit, and improve future responses to incidents.
 
Requirements:
 
Grade 12
A formal qualification
At least 2 – 3 years’ experience in Travel / Tourism or Remote Lodge Management
Background in reservations management, travel design, lodge management, operations coordination, guest experience and communications roles
Exceptional organisational and administrative skills
Able to work flexible hours and be on standby for any emergent emergencies or other issues
Steady under pressure.
Analytical and curious.
Excellent written and verbal communication skills; calm and crisp. You know how to speak to field teams and executives alike.
Able to understand complex operations and need for order, sequencing, and awareness
Operationally aware. You’ve worked in field contexts like remote tourism, travel and logistics, conservation, and hospitality.
Digitally fluent.
Geographically savvy. Knowledge of Southern and East Africa, especially park-based and remote environments
Experience in ecotourism, conservation, logistics, and travel settings.
Experience in intelligence, analysis, communications, dispatch, or situational reporting roles Multilingual fluency — regional languages are an asset
Familiarity with protected area and remote hospitality realities in Southern or East Africa Familiarity with hospitality incident command systems or coordination frameworks.
Calm, structured mind who can see clearly through the fog of partial updates, panicked messages, and conflicting accounts and build a working model of what’s actually happening and communicate it to all relevant parties.
Able to work at the heart of a high-stakes, multidisciplinary support network and keep the information flowing

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