<p>5* <strong>Boutique Hotel</strong> in <strong>Ballito</strong> is looking for a <strong>Hotel Manager.</strong></p><p>The Hotel Manager will <strong>support</strong> the General Manager in <strong>supervising</strong> all the hotel departments, to ensure that the <strong>hotel operation runs according</strong> to plans and purposes set out by the hotel leadership team. Ensuring that all <strong>team members</strong> continuously <strong>develop </strong>and <strong>display</strong> the level of <strong>competence, professionalism, excellence, protocol</strong> and <strong>etiquette</strong> that is expected</p><p>The role <strong>implements </strong>and <strong>monitors</strong> the systems and conditions that enable the departmental operations to provide guests with <strong>outstanding hospitality services</strong>, that service needs are <strong>adequately anticipated</strong> and that the departments are <strong>fully responsive</strong> to individual guest needs.</p><p>The Hotel Manager works to ensure that the <strong>desired standards</strong> for all departments, are implemented correctly and consistently.</p><p>The Hotel Manager will also support the General Manager in implementing the daily <strong>organisation plans</strong> for the departmental operations.</p><p><strong>Duties:</strong></p><p><strong>Front Office:</strong></p><p>Ensure smooth operation of the reception area</p><p>Ensure guests are greeted, welcome drinks, checked in, assisted with their luggage, and shown to their rooms</p><p>Ensure that guests activities are booked and that their requests are met and exceeded.</p><p>Try to anticipate a guest need before they ask</p><p>Ensure reservations information is recorded correctly and responded to timeously</p><p>Ensure effective communication regarding guests between departments</p><p>Ensure accurate financial recording of all guest expenses and that guest bills are accurate.</p><p>Ensure effective and speedy check out procedures are followed with luggage assistance.</p><p>Ensure all front of house areas are clean, sanitised and tidy at all times.</p><p>Handling complaints and oversee the service recovery procedures.</p><p>Meet and greet and looking after VIP guests and site inspections/educational visits.</p><p>Monitor implementation of an effective keys control system for areas relevant to the Operational departments, ensuring safety and security of residents, equipment, and supplies.</p><p><strong>Food & Beverage</strong></p><p>Ensure efficient operations of Food & Beverage department, high levels of service and exceeding guest expectations.</p><p>Work with Chef and Kitchen team to produce a food offering that is reflective of hotels direction and 5* offering.</p><p>Working with guests on events at the hotel</p><p>Interact with guests during meal times.</p><p>Ensure accurate guest billing and financial recording.</p><p>Manage food and beverage inventories, including operating supplies.</p><p><strong>Housekeeping</strong></p><p>Keen eye for detail. Making sure that the hotel is always well presented. This includes checking all back of house areas, staff canteen, toilets.</p><p>Ensure that rooms are serviced to a high standard.</p><p>Ensure all front of house areas are always clean and</p><p>Laundry and storeroom checks</p><p>Maintain housekeeping operations</p><p>Daily checks of rooms and suites</p><p>Checking stock levels of chemicals, guest amenities and linen</p><p><strong>Maintenance</strong></p><p>Monitoring and following up on outstanding urgent maintenance issues.</p><p>Logging maintenance work and following up that works are complete.</p><p><strong>Health & Safety</strong></p><p>Ensuring monthly health & safety audits are completed, hold monthly meetings with committee and areas of concern actioned, minutes filed.</p><p><strong>Human Resources</strong></p><p>Assisting with HR issues, staff files, logging information</p><p>Ensure all Employee take on procedures are followed and reported to HR.</p><p>Assist with recruiting, training and supervising staff, learners, and casuals</p><p>Update all staff files where necessary and send updates to HR.</p><p><strong>Administration</strong></p><p>Ensure full compliance to Hotel operating controls, SOPs, policies, procedures, and service standards.</p><p>Overseeing and working closely with department heads on a daily basis.</p><p>Monitor and control costs and budgets monthly</p><p>Manage effective and efficient rostering of staff</p><p>Ensure accurate and timeous submission of all reports and administrative work.</p><p>Ensure effective communication between Reservations and Front Office and other departments</p><p>Employment Equity minutes documented and filed.</p><p><strong>Requirements:</strong></p><p>Grade 12</p><p>Diploma in Hotel Management, or other related fields</p><p>At least 2+ years of experience in a luxury Hotel Manager role</p><p>Demonstrated previous experience in a luxury hospitality environment</p><p>Ability to lead the Operational small teams</p><p>Experienced in overseeing and directing a small team</p><p>Experienced in motivating and guiding Operational small team members</p><p>Competent in correctly ensuring policies, processes and standards are implemented and applied in the Operational team</p><p>Ability to improve Operational service effectiveness and efficiency</p><p>Ability to monitor and ensure compliance with health, safety, security, and other legal requirements in Operational teams</p><p>Proficiency in Microsoft Office, Opera & ESS</p><p>Ability to interpret and implement operational direction for the departments to support organisational aims</p><p>Ability to influence leadership and team members</p><p>Ability to implement change at a basic level and support people through times of transition</p><p>Ability to focus intently on ensuring consistent high-quality personalised service</p><p>High levels of verbal ability</p><p>Ability to correctly communicate detailed information and instruction to others</p>