Ballito: Restaurant Manager posted by HotelJobs

About the Role

Join our dynamic team at HotelJobs as a Restaurant Manager at Simbithi Country Club, where you’ll play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our restaurant and halfway house.

Key Responsibilities

• Ensure the Restaurant is open on time and the Club Master system is operational.
• Maintain the Restaurant and Halfway House, ensuring cleanliness and tidiness in work and service areas, including fridges, service areas, dining areas, and bar areas.
• Ensure cutlery and crockery are clean and in good condition for customer use.
• Ensure bars are stocked as required.
• Schedule resources (rostering) and assign duties considering busy periods, events, and operating hours to ensure the F&B department is sufficiently staffed and able to meet operational requirements.
• Walk the floor and assist with serving when required.
• Debrief staff before shifts and coordinate staff meetings as needed.
• Manage all Restaurant Front of House staff, including Supervisors, waitrons, bartenders, cashiers, and cleaners.
• Ensure staff conduct is acceptable and follows relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews.
• Manage poor performance among staff.
• Train and retrain staff on customer service levels and expectations, menus, and beverages.
• Ensure waitrons and bartenders always provide prompt and efficient service.
• Assist in new menu implementation.
• Ensure compliance with health and safety regulations, liquor license regulations, building maintenance, and theft and burglary prevention.
• Ensure staff are familiar with fire and evacuation drills.
• Book entertainment as required (Music/Band).
• Ensures cash-up processes are followed and end-of-day balancing is accurately accounted for.
• Ensures covers are processed correctly.
• Ensures superior customer service and customer experience.
• Solicits guest feedback, proactively address customer complaints, and ensures positive customer feedback.
• Builds strong relationships with regular customers.
• Work closely with the Food and Beverage Manager and Executive Chefs to gather customer feedback and identify areas for improvement to attract and retain customers.
• Make recommendations on industry norms and trends.

Requirements

• Matric Proficiency in MS Office
• Hospitality qualification
• Valid drivers license
• 3 years of management experience
• Experience with Hospitality Point of Sale systems (Club Master advantageous)

Qualifications

• Matric
• Hospitality qualification

Salary & Benefits

Competitive salary with a performance bonus. Provident Fund and risk benefits. Complimentary staff meals Discounts on selected items Opportunity to work in a beautiful and vibrant environment Continuous training and development opportunities