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Bellville: Business/Systems Analyst posted by WENZ

Bellville: Business/Systems Analyst posted by WENZ

Posted on 2025-04-29 00:00:00

Employer WENZ
Category Other IT/Computer
Location Western Cape  / Bellville

Job Summary

Systems Analyst Agent – R17500.00 basic

Bellville

Functional Duties and Responsibilities 

  • Provide responsive and courteous technical and system support to end-users via various channels, including phone, email, chat, or in-person 
  • Efficient issue and problem resolution – diagnose and resolve system and sub-system related issues reported by users 
  • Reset user passwords, unlock accounts, and manage user access and licenses based on organisational policies 
  • Assist users with using and troubleshooting the system and related processes in order to self-troubleshoot and resolve issues  
  • Offer remote assistance to users who are not physically present, using remote support tools to diagnose and resolve issues 
  • Ensure that users follow security protocols, such as using strong passwords and being cautious about phishing emails and other security concerns 
  • Perform UAT, as directed, to ensure changes are thoroughly tested and signed off before deployed to production 
  • Utilise monitoring tools to proactively identify and address potential issues, ensuring high system availability, capacity and performance 
  • Diligently and accurately perform proactive system maintenance, administrative, and reporting tasks 
  • Highlight opportunities to automate routine tasks and processes to improve efficiency and reduce manual intervention 
  • Maintain accurate records of user issues, resolutions, and support activities, ensuring a comprehensive knowledge base 
  • Provide training to users on new system features and enhancements, best practices, internal protocols, and tools to enhance their technical understanding and operating skills 
  • Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps for reference and knowledge sharing 
  • Create, manage, and track support tickets using a ticketing system to ensure timely and efficient issue resolution 
  • Communicate effectively with users and other stakeholders, providing status updates and information about issue resolution progress 
  • Report and escalate service outages, anomalies, risks, vulnerabilities, mistakes, and service dissatisfaction 
  • Stay updated on the system, its sub-systems and features, latest technologies, tools, and trends in the IT field to provide better support and insights to users 
View Job  Bellville: Placement Officers posted by West Coast Personnel

Qualifications / Certificates:

  • National Matric Certificate
  • Basic XML, Python or JS
  • Basic SQL/Postgres
  • Odoo Certification V15/V16
  • ITIL V4

Work Experience:

  • 2 – 4 years practical experience as a Systems Support Analyst. Application Support Analyst or similar

Click Go Apply to apply online!


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