• Proactively manage client and advisor communication and queries;
• Process client and advisor requests;
• Interact with clients, staff and other stakeholders;
• Regular interaction with clients, fellow-employees, business management and LISP’s to ensure the effective delivery of communication and administrative requirements.

• Load new clients in the CRM system;
• Collect mandate documentation and ratings;
• Compliance and risk management (maintain register of high risk clients – FICA);
• Client screening;
• Review/complete a CDD (client due diligence) on all exciting and new clients;
• Maintain email communication distribution lists (Correl8);
• Follow up on queries, outstanding information and incomplete documentation;
• Client service related duties;
• Investigate discrepancies (reconciliation of Naviga systems and reports according to LISP data);
• Assist teammates with administration issues;
• Update and maintain database;
• Remove (or indicate inactive) client detail for inactive investments picked up;
• Monitor client folders on the CRM system;
• Prepare management reports (AUM and AUA reports);
• Prepare, distribute and process investment instructions (switches; initial, rebalancing and portfolio changes);
• Perform general duties to include, but not limited to, copying, mailing and filing of organizational documents and records;
• Open, sort and distribute incoming correspondence; post and email;
• Answer all incoming calls promptly and politely; assess caller’s requirements; transfer calls; take messages; deliver messages to the relevant staff member timeously;
• Implement model portfolio changes;
• Monitor deviations from the model portfolios;
• Restructure a client’s portfolio if it is not aligned with the model portfolio;
• Linking of Advisors;
• Register new model portfolios;
• Prepare quotations on a platform;
• Assist advisors with model portfolio switches, mandates and general administration.

• Follow internal procedures as per the administrative procedure guideline;
• All administrative duties must be executed within turnaround times;
• Ensure that the principles of FAIS and FICA are applied.

Technology

• Use the CRM system;
• Use the platform portals;
• Full working knowledge of Microsoft Office, including Word and Excel.