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Bloemfontein: FUNERAL ARRANGEMENT CONSULTANT (FAC) posted by Covision Group

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Job Description

ROLE PURPOSE The Funeral Arrangement Consultant (FAC) is responsible for assisting bereaved families through the funeral arrangement process, ensuring professional guidance, empathetic communication, and smooth coordination between the family, funeral home staff, cemeteries, and service providers. The role requires strong interpersonal care, administrative accuracy, and the ability to manage multiple arrangements simultaneously while maintaining Covisions service excellence standards. KEY PERFORMANCE INDICATORS (KPIs) Accuracy of arrangement documentation Quality and execution of funeral service delivery Client satisfaction and feedback Operational readiness and scheduling efficiency Communication turnaround time with families Error-free administrative and financial handling COMPETENCIES & ATTRIBUTES Compassionate and emotionally mature Professional, respectful, and client-focused Strong leadership and team discipline High attention to detail Calm under pressure Integrity, reliability, and confidentiality Community presence and relationship-building skills Problem-solver with strong operational understanding MINIMUM REQUIREMENTS Certificate/Diploma in Business Management or Operations Minimum 12 years experience in: Funeral arrangement, OR Customer service in a high-contact environment, OR Administrative role involving sensitive client interaction Strong communication skills in English Sesotho/Setswana Must be emotionally mature, compassionate, and professional Ability to work under pressure, during weekends, and after hours (when required) ADVANTAGEOUS QUALIFICATIONS (Not compulsory) Funeral services / mortuary operations training Customer care or hospitality qualification Grief counselling training or background First Aid or Health & Safety awareness Drivers licence (advantage for removals/field coordination)

About Admin / clerical / secretarial Jobs in Mangaung

When it comes to Admin / clerical / secretarial positions in Mangaung, South Africa, the job market is generally stable with a steady demand for skilled professionals. Typically, these roles are found across various industries, including financial services sector, technology industry, and manufacturing sector, where administrative support is essential.

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Generally, salaries for Admin / clerical / secretarial positions vary depending on factors such as experience, company size, and industry sector. While it’s difficult to pinpoint exact salary ranges without knowing the specific requirements of a job posting, common broad ranges can be expected. For instance, junior administrative assistants may earn around R15 000 – R25 000 per month, while experienced professionals in larger companies or with specialized skills can earn upwards of R40 000 – R60 000 per month. However, it’s essential to note that salaries can fluctuate based on various factors and should be discussed directly with potential employers.

Common skills required for Admin / clerical / secretarial roles typically include proficiency in Microsoft Office software (especially Word, Excel, and PowerPoint), excellent communication and interpersonal skills, attention to detail, organisational abilities, and basic computer literacy. Many companies also require administrative assistants to have a strong understanding of record-keeping systems, budgeting, and customer service.

Administrative support is often found across various industries, with financial services sector, technology industry, and manufacturing sector being common sectors that employ these roles. Within the financial services sector, many banks and insurance companies hire administrative staff to provide support to their operations. In the technology industry, companies often require administrative assistants to manage their day-to-day operations, including tasks such as data entry, phone management, and general administration.

For those interested in pursuing a career in Admin / clerical / secretarial roles, opportunities for career development exist within many industries. Many companies offer training programs or mentorship schemes to help employees develop new skills and advance in their careers. With experience and the right skills, administrative assistants can move into senior roles, become office managers, or even transition into related fields such as project management or human resources.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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