| Date | 2024-11-02 |
|---|---|
| Job Title | Customer Support Specialist |
| Employer | Finding Personnel (Pty) Ltd More Information |
| Salary | 21200 |
| Category | It Computer |
| Location |
Gauteng / Boksburg |
Job Summary
JOB TITLE: Customer Support Specialist
AREA: Jet Park, East Rand, Johannesburg
INDUSTRY: Freight and Logistics
Salary / CTC: R 21 200 R 33 000 (depending on current earnings, qualifications and experience)
Report to: National Sales Manager
Job Summary:
The Customer Support Specialist in the freight and logistics industry is responsible for providing exceptional customer service by assisting clients with inquiries, resolving issues, and ensuring smooth communication regarding shipment and delivery processes. This role requires attention to detail, knowledge of logistics processes, and strong problem-solving skills to deliver efficient and effective service.
Key
Responsibilities:
- Communicate effectively with the Outside Sales Executive to meet customer requirements, resolve customer problems or complaints expeditiously, and complete quotation requests timely.
- Working with the Outside Sales Executive, ensure all business potential is properly qualified; seek appropriate approval from management if required before offering the rate level to customers.
- Complete customer quotation requests.
- Complete CCPs for import bookings secured.
- Coordinate destination FOB booking to include: follow-up after CCP is sent to obtain booking confirmation; cargo receipt (to confirm once arrived at the origin); confirmed on board status; obtain documents from origin office (HBL, invoice, commercial paperwork, etc.).
- Support AA customers by resolving of questions, problems or complaints to ensure satisfaction.
- Manage tariff maintenance, ensuring all accepted quotes/rates are loaded correctly in the system to ensure that correct rates are applied at the time of invoicing.
- Distribute marketing updates to local customer base.
- Provide sales and customer support on AAA clients.
- Update landside rates once a year.
- Update tariff spreadsheet.
- Circulate tariff and do quotes on requests of rate.
- Do statistics on total exports and imports done.
- Ensure that updates on trades are sent out to customers.
- Assist in managing Client Trade.
Behavioural/ Technical Competencies:
- Interpersonal Skills: Client/customer interface.
- Attention to detail
- Motivated
- Must enjoy practical and methodical work
- Be honest, trustworthy and reliable
- Strong organisation skills
- Analytical skills
- Communication skills
- Familiarity with data entry and analysis
- Ability to listen to customers and negotiate solutions
- Have good communication skills
- Must be able to work as part of a team.
- Engaging
- Proven work experience as a sales representative would be a bonus
- Excellent knowledge of MS Office
- Excellent selling, communication and negotiation skills
- Prioritising, time management and organisational skills
- Ability to create and deliver presentations tailored to the audience needs
- Relationship management skills and openness to feedback
Qualifications and experience:
- Diploma or Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 2-3 years of experience in customer support, preferably within the freight and logistics industry.
Customer Support Specialist position available in Gauteng, Boksburg. This job position was posted by Finding Personnel (Pty) Ltd. The job has been posted as a premium ad on 2024-11-02 at 13:00:47 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Cape Town City Centre: Customer Service Agent – Technical Support Us Hours Bpo – Cape Town
About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptio
View Job
Customer Service Agent – Technical Support Us Hours Bpo – Cape Town
Somerset West: Training And Customer Support Consultant
Customer Training Support Consultant (POS 24063) Somerset West R 20 000 to R 23 000 per month Requirements: Training or consulting experience Bachelor`s Degree in Accounting or at least 3 years of bookkeeping experience Proficiency in Microsoft Word, and O
View Job
Training And Customer Support Consultant
South Africa: Territory Customer Support Manager
Are you experienced in providing hands-on technical support in the agricultural or machinery industry ? My client is recruiting for a Territory Customer Support Manager, based in Kenya, with a strong emphasis on agricultural industry experience. Key Respon
View Job
Territory Customer Support Manager
Pretoria: Technical Customer Support Specialist
Technical Customer Support Specialist (POS24351(A)) AREA: PRETORIA EAST SALARY: R15 R18K per month (- R750per week for standby) We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will b
View Job
Technical Customer Support Specialist
George: Technical Customer Support Specialist
Technical Customer Support Specialist (POS24351) AREA: GEORGE SALARY: R15 R18K per month (- R750per week for standby) We are seeking a highly skilled and motivated Technical Customer Support Specialist to join our team. The ideal candidate will be responsi
View Job
Technical Customer Support Specialist
Johannesburg: Customer Support Technician – Crusher Installation (Boksburg)
Preferred Qualifications & Skills: - Matric (Grade 12) with English (preferred) - Qualified Millwright (Trade) or Qualified Fitter (Trade) - National Diploma in Mechanical Engineering - 3-5 years of relevant industry experience - Proficiency in manufacturi
View Job
Customer Support Technician – Crusher Installation (Boksburg)
Cape Town City Centre: Customer Support Specialist
Minimum requirements: Proven experience in a customer service or technical support role, ideally in a utility management or similar field Knowledge of SQL databases, with the ability to update and manage data accurately (MySQL) Proficiency in SQL for datab
View Job
Customer Support Specialist
Pretoria: Customer Support Specialist
Minimum requirements: Proven experience in a customer service or technical support role, ideally in a utility management or similar field Knowledge of SQL databases, with the ability to update and manage data accurately (MySQL) Proficiency in SQL for datab
View Job
Customer Support Specialist
Johannesburg City: Junior Sales & Customer Support Representative – Urgently Neeed posted by Maven Quest Consulting
Are you looking to start a career in sales with a company that values your potential? Were hiring a Sales & Customer Support Representativeno prior experience required! If youre passionate, self-motivated, and eager to learn, this is your chance to grow wi
View Job
Junior Sales & Customer Support Representative – Urgently Neeed
Johannesburg: Customer Service Agent – Credit Card Support (3-Months Contract)
Are you passionate about delivering exceptional customer service in the banking industry? We’re looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract. Key Responsibilities: Handle
View Job
Customer Service Agent – Credit Card Support (3-Months Contract)
Boksburg: Customer Support Specialist posted by Finding Personnel (Pty) Ltd
JOB TITLE: Customer Support SpecialistAREA: Jet Park, East Rand, JohannesburgINDUSTRY: Freight and LogisticsSalary / CTC: R 21 200 R 33 000 (depending on current earnings, qualifications and experience)Report to: National Sales ManagerJob Summary:The Cust
View Job
Customer Support Specialist
Johannesburg: Customer Service Agent €“ Credit Card Support (3-Months Contract) posted by Isilumko Staffing
Are you passionate about delivering exceptional customer service in the banking industry? Were looking for an experienced Customer Service Agent to join our team, focusing on credit card-related queries on a 3-month contract.Key Responsibilities:Handle inc
View Job
Customer Service Agent €“ Credit Card Support (3-Months Contract)
Cape Town: Customer Support Consultants posted by Fempower Personnel
Our Customer Support Team at Mukuru is growing and we are looking for Customer Support Consultants to join us at our World Class Customer Support Department.The main purpose of this position is to provide exceptional customer service and assistance with mo
View Job
Customer Support Consultants
Vereeniging: Frontline Customer Support Data Capturing posted by CTU Career Chatz
Job SummaryWe are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support, The suc
View Job
Frontline Customer Support Data Capturing
Secunda: Customer Support Representative posted by Telebest
Grade 12 or equivalentQualification in sales an advantage3 years` experience in a similar role / environmentMobile Crane industry essentialSite surveys, evaluate the client`s on-site requirementsQuotationsCredit application / Vendor applicationsNew busines
View Job
Customer Support Representative
Cape Town: Tech Support Customer Service Representative posted by CallForce
Key ResponsibilitiesIdentify and respond to the customers needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relev
View Job
Tech Support Customer Service Representative
Boksburg: Frontline Customer And Sales Support posted by CTU Career Chatz
We are seeking a highly motivated and customer-oriented Frontline Customer and Sales Support to join our team. The role of a Frontline Customer and Sales Support position is to provide efficient and effective sales support, solutions, guidance and advisory
View Job
Frontline Customer And Sales Support
Johannesburg: Customer It Support (Month-To-Month Contract) posted by Isilumko Staffing
We are currently seeking individuals who are open to working for one of the TOP 4 banks in South Africa. You will be working remotely. Requirements:Degree or diploma in IT.2+ years experience in 1st line IT support.Excellent English communication is a MUST
View Job
Customer It Support (Month-To-Month Contract)
Johannesburg: Customer It Support Agent (6 Months Contract) posted by Isilumko Staffing
**Join Our Team as a Customer IT Support Agent/Front Desk Support!**Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We`re seeking a talented individual to join our team as a Customer IT Sup
View Job
Customer It Support Agent (6 Months Contract)
Durban: Frontline Customer Support And Data Capturing posted by CTU Career Chatz
Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s
View Job
Frontline Customer Support And Data Capturing
South Africa: Frontline Customer Support And Data Capturing posted by CTU Career Chatz
Job Summary: We are seeking a highly motivated and customer-oriented Frontline Customer Support and Data Capturing individual to join our team. The role of a Frontline Customer Support position is to provide efficient and effective frontline support. The s
View Job
Frontline Customer Support And Data Capturing
Cape Town: Tech Support Customer Service Representative posted by CallForce
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.This role is focused on providing professional inbound technical su
View Job
Tech Support Customer Service Representative
Cape Town: Tech Support Customer Service Representative posted by CallForce
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives. Duties and responsibilities:Responsible for resol
View Job
Tech Support Customer Service Representative
Cape Town: Tech Support Customer Service Representative posted by CallForce
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives. Duties and responsibilities:Responsible for resol
View Job
Tech Support Customer Service Representative
Cape Town: Tech Support Customer Service Representative posted by CallForce
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.This role is focused on providing professional inbound technical su
View Job
Tech Support Customer Service Representative
Email Alerts
Click the button below and submit your email to receive email alerts with the latest jobs.
This service is offered by Result Generation
We do not save your information, and your email is the only information we forward to the service.
If you wish to unsubscribe, please click here
