Brackenfell: Fraud/Claim with Online Purchases

November 4, 2025

Cape Town City Centre

Customer service / support

Job Description

CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT Fraud/Claims with Online Purchases: Seeking a contractors to start immediately to handle Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates. Requirements: 2-3 years of experience in fraud investigation 5 years in a customer service contact center environment Strong analytical, investigation and problem-solving skills Experience with fraud systems, refund protocols, tactics and best practices Excellent communication, collaboration, and interpersonal skills Able to have difficult conversations with customers Responsibilities: Conduct investigations into customer refund claims to identify those that may be fraudulent Liaise with internal teams to manage and investigate refunds Analyze refund data and make decisions on customer classifications based on data provided Monitor and identify trends in refund claims at a customer level or store level Work with the organizations fraud system to ensure that refunds are processed according to established protocols and guidelines Contact customers who display high refund claims rates to determine the legitimacy of their claims Participate in training sessions on fraud prevention and process controls Essential: Must have worked in the Fraud Department if not must be the level of a 2ic Matric Must be able to work 12 hours rotational shifts (Transport provide after shift)

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