Bridge Desk Agent (Telecoms)
Posted on 2025-04-27 16:08:00
| Company | AtripleA recruitment & temps |
|---|---|
| Salary | 12000 |
| Category | Telecommunication |
| Location | South Africa / Gauteng / Pretoria |
Job Summary
Duties and Responsibilities
• 1st Line Support (Specific Desktop Support activities)
• Monitoring of Alerts on Identified Systems
• Log the Incident and assign to Incident Manager
• Identify P1, P2, P3 and P4 Calls
• Understand the Escalation Matrix for various Business Units
• Understand the Work Instructions for various Business Units as they will vary for ticket assignment
• Ensure that the End User always have a Ticket Reference Number for Queries
• Identify Reference numbers on Toolset and Advise the User
Requirements
• Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
• Microsoft Literate
• A+, N+ Qualification
• Desktop Support experience for 1st Line Support
• Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.
Personal Attributes
• Business written and verbal communication skills
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and Trustworthy
• Ability to work in a team and as an individual
• Ability to work under pressure and adhere to deadlines
• Customer Service Oriented
• Remain Calm under pressure and have patience
• Adapt to Change
• Heightened Listening Skills (Soft Skill)
• Empathy to End User Situation/Challenge
• Well Organised
• Troubleshooting Skills
Send your CV and latest pay slip to
ATripleA Recruitment and Temps
#atriplea #recruitment #vacancy # Bridge # Desk# Agent
Job Seeker Tip
Get references ready before you need them - keep in touch with past managers and colleagues.
Click Go Apply to apply online!
Apply directly for this position. Please read all instructions carefully.
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• Monitoring of Alerts on Identified Systems
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Pretoria: Bridge Desk Agent (Telecoms) posted by AtripleA recruitment & temps
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• Monitoring of Alerts on Identified Systems
• Log the Incident
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Pretoria: Bridge Desk Agent (Telecoms) posted by AtripleA recruitment & temps
Bridge Desk Agent (Telecoms)
Posted on 2025-04-27 16:07:45
| Company | AtripleA recruitment & temps |
|---|---|
| Salary | 6000 |
| Category | Telecommunication |
| Location | South Africa / Gauteng / Pretoria |
Job Summary
Duties and Responsibilities
• 1st Line Support (Specific Desktop Support activities)
• Monitoring of Alerts on Identified Systems
• Log the Incident and assign to Incident Manager
• Identify P1, P2, P3 and P4 Calls
• Understand the Escalation Matrix for various Business Units
• Understand the Work Instructions for various Business Units as they will vary for ticket assignment
• Ensure that the End User always have a Ticket Reference Number for Queries
• Identify Reference numbers on Toolset and Advise the User
Requirements
• Ideally 1 year of IT Work Experience in a Service Desk Environment or Desktop Support Engineer
• Microsoft Literate
• A+, N+ Qualification
• Desktop Support experience for 1st Line Support
• Sound knowledge of Service Excellence, Customer Satisfaction and End User Experience.
Personal Attributes
• Business written and verbal communication skills
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and Trustworthy
• Ability to work in a team and as an individual
• Ability to work under pressure and adhere to deadlines
• Customer Service Oriented
• Remain Calm under pressure and have patience
• Adapt to Change
• Heightened Listening Skills (Soft Skill)
• Empathy to End User Situation/Challenge
• Well Organised
• Troubleshooting Skills
Send your CV and latest pay slip to
ATripleA Recruitment and Temps
#atriplea #recruitment #vacancy # Bridge # Desk# Agent
Job Seeker Tip
Always arrive 10-15 minutes early for interviews to show punctuality and reliability.
Click Go Apply to apply online!
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Pretoria: Bridge Desk Agent (Telecoms) posted by AtripleA recruitment & temps
Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.
Duties and Responsibilities
• 1st Line Support (Specific Desktop Support activities)
• Monitoring of Alerts on Identified Systems
• Log the Incident
View Job
Bridge Desk Agent (Telecoms)
Pretoria: Bridge Desk Agent (Telecoms) posted by AtripleA recruitment & temps
Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent.
Duties and Responsibilities
• 1st Line Support (Specific Desktop Support activities)
• Monitoring of Alerts on Identified Systems
• Log the Incident
View Job
Bridge Desk Agent (Telecoms)