• Degree or Diploma in Operations Management, Training & Development, or equivalent.
• Project Management Certificate or similar advantageous.
• Strong understanding of L&D and compliance frameworks.
• Minimum 3 years in an operations leadership role; ideally within training sector.
• 5–8 years in operational optimisation or project implementation.
• Familiarity with QCTO/SETA/NQF compliance and training delivery systems.
• Experience in digital transformation, innovation, and process improvement.

 
COMPETENCIES & SKILLS
·        Good computer literacy and typing skills
·        Excellent telephone etiquette
·        Teamwork and Collaboration skills
·        Friendly demeanor
·        Strong customer service skills
·        High level of accuracy in data capturing
·        Proactive and able to use own initiative with sound ability to prioritize workload
·        Organizational and problem-solving skills
·        Proficient of email, excel and word
·        Be flexible and able to work in an ever changing, pressurized environment
·        Able to juggle various administrative tasks in a timely manner
·        Knowledge of compliance standards and regulations, particularly regarding SETA/QCTO, and learner recruitment is an added advantage
·        Strong communicator, able to convey important information to coworkers, superiors and job candidates
·        Ability to handle sensitive and confidential information with discretion
·        Strong Administration skills
·        Attention to detail
·        Ethical and trustworthy
·        Excellent communication skills
·        Hard working
·        Listening carefully to fully answer questions and address concerns and queries
·        Speak clearly/Professionalism
·        Ability to interpret CVs to outline qualifications 
 
DUITES & RESPONSIBILITIES
The duties include the following:
 
Strategic Operational Leadership & Alignment 

• Lead day-to-day operations across functional units (Training Delivery, ETQA, Facilities, Administration).
• Translate strategic objectives into executable operational plans.

 
Programme/Service Delivery Oversight 

• Oversee execution of training and service contracts
• Ensure Campuses readiness and resourcing of all operational elements (venues, PPE, tools, facilitators etc).
• Monitor training delivery data and KPIs, adjusting tactics to avoid delays or non-compliance.
• Drive consistent quality and contextual appropriateness of content and facilitation methods.
• Oversee the Campus Managers planning, enrolment, induction, and academic delivery of learnerships and skills programmes nationally.
• Manage Campus’s project roll-out timelines, ensuring optimal learner throughput and completion within project periods.

 
Compliance, Accreditation & Quality Assurance 

• Ensure compliance with QCTO, SETA, and other legal frameworks.
• Oversee quality assurance processes, record-keeping, audits, and accreditation requirements.
• Deliver Legacy programmes and plan and execute the transition towards occupational qualifications aligned with QCTO requirements.
• Safeguard data, documents, and intellectual property in line with company and legal standards.

 
Process Design, Infrastructure & Continuous Improvement 

• Continuously improve operational systems, SOPs, and workflow design.
• Streamline operations and enhance customer and candidate experience through system redesign and process optimisation.
• Champion high standards across training facilitation, professionalism, and learner engagement.

People Leadership & Performance Management 

• Directly manage operations personnel
• Set KPIs, manage performance, and develop staff through mentorship and coaching.
• Foster a high-morale, purpose-driven work environment.
• Drive ethical leadership, accountability, and performance excellence.
• Mentor and develop the Campus management structure for full accountability in all functions.

 
Facilitator, Assessor & Moderator

• Work alongside training management in the recruitment, contract, and performance management of facilitators, assessors, and moderators.
• Ensure Campus alignment of facilitation schedules with unit standards and programme outcomes.
• Mitigating and Practical Solutions
• Ensure Campus managers implement staggered programme scheduling and resource planning frameworks.
• Establish a compliance alert system for regulatory updates and deadline tracking.
• Develop an internal academic staff bench to reduce overreliance on contractors.

 
Stakeholder Engagement & Resource Coordination 

• Coordinate operational alignment with internal departments and between campus’s.
• Serve as escalation point for operational incidents, and client concerns.
• Ensure Campus Managers manage third-party service provider contracts and performance.

 
Digital Transformation & Technology Adoption 

• Lead system optimisation and digital transformation initiatives.
• Drive technology adoption among users and support change management.
• Oversee implementation of the new LIS platforms.
• Collaborate on the execution of the digital transformation strategy.

 
Reporting & Performance Monitoring 

• Provide weekly and monthly reports on operational performance, resource use, and compliance.
• Contribute to board-level reporting and strategic input.
• Track learner absorption and report on placement metrics.

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