Bryanston: Reservations Consultant / Agent posted by Kendrick Recruitment
Posted on 2025-09-18 00:00:00
| Employer | Kendrick Recruitment |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Bryanston |
Job Summary
Reservations Consultant / Agent Luxury Property Group | Bryanston
Salary: R20,000 Negotiable DOE | Live-Out Position
Kendrick Recruitment is seeking an experienced Reservations Consultant / Agent to join a prestigious luxury property group based in Bryanston. This role requires a detail-oriented, professional individual with strong communication and organisational skills, as well as extensive experience in multi-property reservations.
Key Responsibilities
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Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email, online platforms, and central reservation systems.
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Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties.
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Manage cancellations, modifications, and refunds in line with company policies and guest expectations.
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Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings.
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Prepare confirmation letters and assist with preregistration activities as required.
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Monitor room availability and track future occupancy to support revenue and forecasting.
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Apply correct room rates and package benefits based on selling tactics and availability.
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Communicate reservation details clearly to front office and operational teams.
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Ensure compliance with credit policies and deposit requirements.
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Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners.
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Maintain a clean and organised work area, ensuring all correspondence and files are current.
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Undertake any reasonable requests made by management in support of broader operational goals.
Minimum Experience & Requirements
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Minimum of 5 years experience in a tourism/travel call centre or reservations department for multiple properties.
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Excellent command of English, both written and spoken.
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Strong interpersonal, organisational, and time management skills.
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Valid RSA ID.
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Dynamic, self-motivated, problem solver, and team player.
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Presentable and professional appearance.
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Matric (minimum); a relevant tertiary qualification is advantageous.
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Proficient in Microsoft Office, with intermediate to advanced skills in Excel.
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Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, and Apex.
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