Bryanston: Reservations Consultant / Agent posted by Kendrick Recruitment

Reservations Consultant / Agent Luxury Property Group | Bryanston
Salary: R20,000 Negotiable DOE | Live-Out Position

Kendrick Recruitment is seeking an experienced Reservations Consultant / Agent to join a prestigious luxury property group based in Bryanston. This role requires a detail-oriented, professional individual with strong communication and organisational skills, as well as extensive experience in multi-property reservations.

Key Responsibilities

• Respond promptly and professionally to reservation enquiries via telephone, WhatsApp, email, online platforms, and central reservation systems.

• Process bookings for accommodation, transfers, conferencing, functions, and activities across multiple properties.

• Manage cancellations, modifications, and refunds in line with company policies and guest expectations.

• Maintain accurate and up-to-date reservation records, including arrival lists and alphabetical listings.

• Prepare confirmation letters and assist with preregistration activities as required.

• Monitor room availability and track future occupancy to support revenue and forecasting.

• Apply correct room rates and package benefits based on selling tactics and availability.

• Communicate reservation details clearly to front office and operational teams.

• Ensure compliance with credit policies and deposit requirements.

• Promote goodwill by being courteous, friendly, and helpful to guests, colleagues, and partners.

• Maintain a clean and organised work area, ensuring all correspondence and files are current.

• Undertake any reasonable requests made by management in support of broader operational goals.

Minimum Experience & Requirements

• Minimum of 5 years experience in a tourism/travel call centre or reservations department for multiple properties.

• Excellent command of English, both written and spoken.

• Strong interpersonal, organisational, and time management skills.

• Valid RSA ID.

• Dynamic, self-motivated, problem solver, and team player.

• Presentable and professional appearance.

• Matric (minimum); a relevant tertiary qualification is advantageous.

• Proficient in Microsoft Office, with intermediate to advanced skills in Excel.

• Familiarity with hospitality systems such as eRES / Nebula, Opera Cloud, and Apex.