Cape Town: 1st Line Network Engineer posted by Mindmatch Consulting

January 15, 2026 Jobs in Cape Peninsula

Mindmatch Consulting

Western Cape

Other IT/Computer

Job Description

About the Role

Mindmatch Consulting is seeking an experienced 1st Line Network Engineer to join our team in Cape Town. As a key member of our support team, you will be responsible for providing technical support and resolving incidents reported by our customers. You will work closely with our team to ensure timely issue resolution and excellent customer experience.

Key Responsibilities

Supporting The Customer: Working on issues raised by clients, understanding the different business needs of the customers and recording all key information to support them.
Achieving SLA targets: Managing your time to prioritize urgent tickets while ensuring all requests meet the contracted SLA.
Customer Satisfaction: Owning issues through the initial phases of support and keeping the clients informed of all progress with the issue. Working with the clients to ensure a quick and effective resolution to the item raised.
Documentation: Working within the team to ensure all client documentation is updated and correctly recorded in the relevant system aiding effective closure times.
Liaising with 3rd party suppliers: When necessary, request support from external suppliers regarding hardware, software or connectivity support. Communicate updates to the customer and ensure 3rd party meets its SLA targets.

Requirements

Cisco Routing & Switching platforms including ISR, ASR, Catalyst and Nexus to a Tier 2 level
Cisco Security Platforms including firewall experience
Cisco wireless platforms including controllers and access points
Tier 2 Broadband support including traffic shaping
Experience of Extreme routing and switching
Knowledge of Meraki solutions
Knowledge of Fortinet solutions
Network design, implementation & troubleshooting
Configuring & managing VLANs, VPNs
Network security principles & practices
Monitoring and managing network performance and skills with traffic analysis tools
FortiGate, Palo Alto, Meraki, firewall experience preferred
Incident response and handling of security breaches

Qualifications

Relevant and recent certifications in listed technologies are an advantage.

View Job Gauteng: Permanent Part Time - Sales Assistant - Cape Union Mart - Eastgate posted by Cape Union Mart International Ltd

Salary & Benefits

Salary: Competitive salary for a qualified candidate

Benefits: Comprehensive benefits package, including [list specific benefits mentioned in original] [DO NOT include any additional information not present in the original job posting]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Western Cape

The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.

The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.

The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.

To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.

Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.

View Job Cape Town: FRONT DESK / RECEPTIONIST posted by KETHELO GROUP

Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process