Job Description
Cape Town – Western Cape – South Africa
- Provide 1st Line support via email, phone, and remote tools for clients in the UK, Europe, Asia, and the US.
- Visit client sites in SA for troubleshooting, configuration, and implementation of IT solutions if required.
- Troubleshoot and resolve hardware issues, including coordination with third-party vendors.
- Support and resolve issues involving Microsoft technologies (cloud and on-premise) and third-party systems.
- Assist Senior Engineers with resolving complex issues and participating in project rollouts.
- Maintain thorough documentation of IT systems, including applications and network diagrams.
- Deliver outstanding customer service and demonstrate a willingness to go the extra mile.
- 1-2 Years relevant experience.
- Experience with Microsoft Windows 10 11.
- Microsoft Server 2016, 2019, 2022.
- Microsoft Office 365, Exchange, OneDrive.
- Microsoft Active Directory, Group Policy, DHCP, DNS.
- Basic understanding of network technologies, VLANs, IP routing.
- Basic understanding of wireless networking.
- Familiarity with SIP/IP telephony.
- Experience with enterprise antivirus solutions (especially Bitdefender).
- Exposure to backup technologies (e.g., Veeam, MSP360, LiveVault).
- Experience supporting various third-party applications and systems.
- Commitment to legal compliance (e.g., software licensing).
- Basic system monitoring and preventative maintenance skills.
- Microsoft Certifications.
- HP Networking Certification.
- SonicWALL Certification.
- Microsoft SharePoint.
- Good understanding of IT security.
- Experience with firewalls/UTMs.
- Virtualization technologies (Hyper-V, VMware ESX, vSphere, vMotion).
- Strong interpersonal and communication skills both face-to-face and over the phone.
- Well-presented, with a professional and customer-focused demeanour.
- Highly organized with the ability to manage and prioritize tasks under pressure.
- Strong attention to detail and time management.
- Enthusiastic and proactive, with a collaborative mindset.
- Willingness to assist in areas beyond core responsibilities when required.
- Ability to liaise with external suppliers and vendors effectively.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Dress professionally for interviews, even if the company has a casual dress code.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Western Cape: General Manager posted by ESG Recruitment
DutiesOverseeing Production:a. Manage all aspects of steel production processes, ensuring efficiency, quality, and adherence to safety regulations.-...
View JobCape Town: Safer Gambling Analyst – Remote posted by Hire Resolve
Hire Resolves client is urgently seeking the expertise of a Safer Gambling Analyst for a fully remote position.Responsibilities:Communicating with customers...
View JobCape Town: Projects Contracts Manager posted by Hire Resolve
Hire Resolves client is looking for a Projects/Contracts Manager to join their team in Cape Town. They are a construction…
View JobCape Town: Site Engineer posted by Hire Resolve
Hire Resolve's client, who offers the highest quality construction, project management and specialist subcontracting services, is searching for a Site...
View JobLimpopo: 1x HOTEL OPERATIONS MANAGER needed for a busy 5-Star Lodge in Limpopo posted by Spa Sense
HOTEL OPERATIONS MANAGER needed in Limpopo We are looking for an experienced Hotel Operations Manager.A minimum of 3 years experience…
View JobGauteng: Senior Engineer- Transmission Substations – E05 posted by The Hiring House
Job Requirements:Determining project costs, including materials, labor, and other expenses, to create accurate and competitive bids.Plan, direct, and manage...
View Job
Browse Employers
Job Alerts