Job Description
Cape Town – Western Cape – South Africa
- Provide 1st Line support via email, phone, and remote tools for clients in the UK, Europe, Asia, and the US.
- Visit client sites in SA for troubleshooting, configuration, and implementation of IT solutions if required.
- Troubleshoot and resolve hardware issues, including coordination with third-party vendors.
- Support and resolve issues involving Microsoft technologies (cloud and on-premise) and third-party systems.
- Assist Senior Engineers with resolving complex issues and participating in project rollouts.
- Maintain thorough documentation of IT systems, including applications and network diagrams.
- Deliver outstanding customer service and demonstrate a willingness to go the extra mile.
- 1-2 Years relevant experience.
- Experience with Microsoft Windows 10 11.
- Microsoft Server 2016, 2019, 2022.
- Microsoft Office 365, Exchange, OneDrive.
- Microsoft Active Directory, Group Policy, DHCP, DNS.
- Basic understanding of network technologies, VLANs, IP routing.
- Basic understanding of wireless networking.
- Familiarity with SIP/IP telephony.
- Experience with enterprise antivirus solutions (especially Bitdefender).
- Exposure to backup technologies (e.g., Veeam, MSP360, LiveVault).
- Experience supporting various third-party applications and systems.
- Commitment to legal compliance (e.g., software licensing).
- Basic system monitoring and preventative maintenance skills.
- Microsoft Certifications.
- HP Networking Certification.
- SonicWALL Certification.
- Microsoft SharePoint.
- Good understanding of IT security.
- Experience with firewalls/UTMs.
- Virtualization technologies (Hyper-V, VMware ESX, vSphere, vMotion).
- Strong interpersonal and communication skills both face-to-face and over the phone.
- Well-presented, with a professional and customer-focused demeanour.
- Highly organized with the ability to manage and prioritize tasks under pressure.
- Strong attention to detail and time management.
- Enthusiastic and proactive, with a collaborative mindset.
- Willingness to assist in areas beyond core responsibilities when required.
- Ability to liaise with external suppliers and vendors effectively.
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Check your social media privacy settings and ensure public content is professional.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
George: Junior Quantity Surveyor posted by The Talent Room
Description: Pre-Contract (Tender Stage)Assist with preparing Bills of Quantities (BOQs) from architectural and engineering drawings.Compile tender...
View JobBallito: Host posted by Craven Cottage CC
Duties: Uphold and enhance brand standards across all operationsProvide feedback to the General ManagerEnsure that health & safety practices are…
View JobJohannesburg West: Technical sales engineer posted by Network Finance
Job & Company Description:Become part of an industry leader known for its high-quality conveying solutions and strong footprint across the…
View JobPiet Retief: Administrator posted by Bidvest Protea Coin
Process monthly site rosters.Daily capturing of attendance.Generate various daily, weekly, monthly, and ad-hoc work.Check if hours are correct on dummy…
View JobGauteng: Graduate Mechanical Engineer posted by Elchemie
What you’ll be doingAssist with process assessments, troubleshooting, and optimization of water and chemical treatment systemsSupport project planning,...
View JobGauteng: Senior iOS Developer posted by The Talent Room
Analysis and PlanningCollaborate in the application lifecycle (planning, design, development, deployment, maintenance) collaborating with stakeholders for...
View Job
Browse Employers
Job Alerts