| Date | 2024-11-24 |
|---|---|
| Job Title | 2Nd Line Systems Engineer |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape
- Demonstrate strong proficiency in Microsoft Server technologies, including installation, configuration, and maintenance.
- Possess advanced networking skills to troubleshoot and maintain a robust network infrastructure.
- Experience with virtualization technologies, preferably in environments such as Hyper-V or VMware.
- Provide second-line support for complex technical issues, serving as the escalation point for the 1st line (desktop) support technicians.
- Respond to after-hours escalations on a rotational basis to ensure timely resolution of critical issues.
- Lead and guide a small team of 1st line support technicians, providing mentorship and technical expertise.
- Collaborate with other teams and departments to ensure seamless communication and resolution of technical challenges.
- Utilize strong troubleshooting skills to provide remote support to clients.
- When required, travel to client locations for onsite support, with compensation for travel expenses.
- Maintain a professional and customer-focused approach when interacting with clients.
- Effectively communicate technical solutions to non-technical clients.
- Proven experience as a 2nd Line Systems Engineer with a focus on Microsoft Server technologies and networking.
- Experience with virtualization technologies, preferably Hyper-V or VMware.
- CompTIA A+ or equivalent
- CompTIA N+ or equivalent
- CompTIA server+ or equivalent
- CompTIA S+ or equivalent
- Microsoft Azure experience
- Microsoft AD experience
- Microsoft Server technologies and networking
- Experience with virtualization technologies, preferably Hyper-V or VMware
- Experience with Fortinet / Fortigate technologies / possible NEC 4 qualifications
- Strong leadership and mentorship skills.
2Nd Line Systems Engineer position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-11-24 at 16:06:21 in the It Computer category
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