Cape Town: Agent Sales Co-ordinators posted by Kendrick Recruitment

Agent Sales Coordinator
Luxury Travel Company | Cape Town
Salary: R18,500 per month

Kendrick Recruitment is currently seeking an Agent Sales Coordinator to join a leading luxury travel company based in Cape Town. This position supports the agent sales process by handling administrative tasks and working closely with Sales Consultants to ensure smooth and efficient booking operations.

Position Overview:

The successful candidate will assist the Sales Consultants by managing the administrative aspects of agent bookings, ensuring accuracy, timely communication, and excellent service delivery throughout all stages of the sales process.

Key Responsibilities:

• Support Sales Consultants with the administrative and operational tasks throughout the booking process

• Confirm all services upon agent confirmation, following internal procedures

• Check invoices to ensure they align with system costs and report discrepancies

• Liaise with the Finance Team to ensure efficient deposit allocations

• Reconfirm bookings ahead of travel, including dietary needs and room allocations

• Update internal systems with booking times and references during the reconfirmation stage

• Report errors or issues to the line manager immediately upon discovery

• Handle ad-hoc requests from agents in a timely and professional manner

• Provide support during peak periods or when team members are on leave

• Participate in training and proactively enhance product and system knowledge

• Suggest ways to improve systems and contribute to team performance

• Support inter-departmental collaboration and represent the brand positively at all times

Candidate Requirements:

Qualifications and Experience:

• Matric certificate required

• Travel & Tourism qualification is advantageous

• Previous experience in a fast-paced, performance-driven sales or administrative environment

• Strong customer service orientation and experience working with clients and suppliers

Skills and Attributes:

• Excellent communication skills, both written and verbal

• High attention to detail and strong organizational skills

• Proactive, adaptable, and capable of working independently or within a team

• Ability to multitask and remain calm under pressure

• Strong problem-solving abilities and a can-do mindset

Working Conditions:

• Based in Cape Town office, Monday to Friday (08h00 17h00, including a 1-hour lunch)

• Flexibility required during peak seasons and for occasional overtime

• May be required to work select South African public holidays, with time off in lieu

If you are organized, enthusiastic, and passionate about the travel industry, please send your CV to Kendrick Recruitment to apply for this exciting opportunity.