Cape Town: Assistant Manager posted by Numeral Financial Services Group
Posted on 2025-07-26 00:00:00
| Employer | Numeral Financial Services Group |
|---|---|
| Category | Other Finance/Accounting |
| Location | Western Cape / Cape Town |
Job Summary
Position: Assistant Manager
Location: Sea Point; Cape Town
Job Summary:
The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.
Key Responsibilities:
-
Guest Services:
- Welcome guests upon arrival, provide check-in and check-out services.
- Respond to guest inquiries via phone, email, or in person.
- Address and resolve guest issues and complaints in a timely and professional manner.
- Provide local area information, recommendations, and assistance with travel arrangements.
-
Booking and Reservations:
- Manage guesthouse bookings through online platforms, phone, and direct reservations.
- Ensure accurate and up-to-date availability of rooms.
- Handle cancellations, modifications, and special requests.
-
Property Management:
- Ensure the guesthouse is clean, well-maintained, and fully stocked with necessary supplies.
- Coordinate with housekeeping and maintenance teams to address any issues or repairs.
- Perform regular inspections to ensure high standards of cleanliness and safety.
-
Administrative Duties:
- Maintain accurate records of bookings, payments, and guest information.
- Prepare invoices, manage payments, and handle refunds as needed.
- Monitor and manage the guesthouse budget, including expenses and revenue.
-
Marketing and Promotion:
- Promote the guesthouse on social media, booking platforms, and other relevant channels.
- Respond to online reviews and maintain a positive online presence.
- Implement marketing strategies to attract new guests and increase occupancy rates.
Qualifications:
- Previous experience in hospitality, customer service, or property management is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Ability to work independently and handle multiple tasks.
- Proficiency in basic computer applications, including booking systems and Microsoft Office.
- Knowledge of the local area and attractions is a plus.
Working Conditions:
- Flexible schedule, including weekends and holidays.
- On-call availability for guest emergencies.
- May require some physical tasks, such as carrying luggage or assisting with property maintenance.
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