Cape Town: Bpo Customer Service Team Leader posted by CallForce

Date	2024-06-08
Job Title	Bpo Customer Service Team Leader
Employer	CallForce More Information
Salary	20000
Category	Professions
Location	Western Cape / Cape Town

Job Summary

At TTEC, were all about the Human Experience. Elevated. As a Service Delivery Team Lead in Cape Town, South Africa youll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. TTEC has proudly partnered with CallForce to support the launch of our newest global location. CallForce is supporting us by hiring and onboarding our inaugural classes of customer experience professionals. You`ll want to get in on the ground floor as many of our early employees in other markets have seen expedited career growth with TTEC.

What Youll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, youll support and motivate your team to make sure theyre on track to meet goals. Youll work to answer associates questions, issues, and customer escalation while ensuring quality customer experience on every call as youre the first line manager for your team.

Youll report to the Operations Manager. Were looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.

During a Typical Day, Youll

Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects
Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team
Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done

View Job Cape Town: Project Manager / Special Projects And Cruising posted by Tower Group

What You Bring to the Role

Grade 12
Continuously promote a performance-driven culture and always work towards reaching for amazing
Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
Consistently mentor and inspire others
Customer focused mindset
Computer savvy

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career-growth and lots of learning opportunities for aspiring minds
And yes… all the competitive compensation, performance bonus opportunities, benefits you`d expect and maybe a few that would pleasantly surprise you, including a basic salary of R 20 000, plus a R 2 000 medical aid contribution to a Discovery Health plan of your choice and other benefits including provident fund and life cover

Bpo Customer Service Team Leader position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-06-08 at 13:24:43 in the Professions category

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