Cape Town: CALL CENTER AGENTS / DATA CAPTURER posted by KETHELO GROUP

Customer & Client Communication
 Handle high volumes of inbound and outbound calls related to orders, deliveries, collections, and logistics queries.
Provide accurate delivery times, order status updates, and problem-resolution support.
Record all queries, instructions, and resolutions on the system in real-time.

Order & Delivery Coordination
Liaise with drivers, dispatchers, and warehouse teams to confirm loading schedules and delivery routes.
Track and monitor shipments to ensure timely delivery.
Assist with booking collections, returns, and re-deliveries.
Escalate urgent or high-priority delivery issues to the appropriate manager.